I applied online which consisted of taking a personality test and situational skills test including a math test involving P and L statement. I was contacted via emaiI 10 days later by a recruiter who wanted me to come to an invite only hiring event. The event was 10 days later. I interviewed with a district manager for about 20 minutes. Then I was passed to a team of two district managers and the interview lasted probably 45 minutes. While the questions were read to me off of a script (this is common, insures that all candidates are treated fairly) they weren't that tough, and were situational. I found myself expanding their questions and my answers, and asking them lots of questions. They were friendly. But I knew they were tired and had been doing this all day. I had to ask what the next step would be. They said I would hear from the recruiter in a few days. Four days later I got a call from another district manager who wanted to interview me the next week. The district manager interviewed me in a Starbucks store. Loud and crowded. We chatted for an hour. Again, situational questions. Interview went well until the end. I had read from other reviews what the job entailed, but wanted to confirm in person. So I asked. "The job entails 4 days of being a barista, and one day of admin work." was the answer. I must have blinked my disappointment. Through the course of the interview I found out that all decisions were made by corporate and basically by the end realized the manager position didn't involve much in the way of creativity or decision making. Having come from a management background for a larger retailer, I was surprised that the lack of responsibility assigned to a store manager was so well paid. I have never managed from an office so being on the floor the entire time is nothing new. Guess I was just turned off by what I perceived to be a job with little freedom and no real vehicle to use my skills. I was told after the interview that I would hear back from the recruiter by the end of the week. 9 days later I got the call that I did not get the position. But they really appreciated all of my experience. So I would say that they are looking for someone who has less experience and who is more easily lead. Nothing wrong with that. In fact a great step on the road to management. Good Luck! Entire process: 37 days