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      Sutherland

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      Customer Service Manager Interview

      Jun 6, 2016
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at Sutherland

      Interview

      It's was easy and quick . You take a online assessment, followed by a interview where you record your answers over the phone. They call you with next steps and send onboarding paperwork via email. Next you get scheduled for a online training course.

      Interview questions [1]

      Question 1

      Why do you want to work from home?
      Answer question

      Other Customer Service Manager Interview Reviews for Sutherland

      Customer Service Manager Interview

      Apr 19, 2010
      Anonymous Interview Candidate
      Rochester, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied through a staffing agency. The process took 1 day. I interviewed at Sutherland (Rochester, NY) in Sep 2009

      Interview

      I was interested in a supervisory role, especially because Sutherland was expanding in our area fairly rapidly. After applying for a management position, I was invited to meet with a representative at a job fair, and given a specific time for an interview. When I got there, I was one of dozens of applicants for multiple positions. There was no record of my interview and the person I was scheduled to meet was not scheduled to be there. I stayed and filled out several pages of information about my job history, experience, test questions, and more. Then I was asked to wait to speak with someone about job opportunities. After waiting a half hour, a person scanned my information in a half of a minute, and then informed me the only openings were in the call center at less than my unemployment check. I briefly explained to the person why I was there, kept me cool, and quickly left. I was upset, but decided to just chalk it up to one more way to NOT search for a job. I did try to contact the person who never showed up for the interview, but he was never "in the office" - right.

      Interview questions [1]

      Question 1

      Would physical intimidation by a peer, real or implied, influence your performance?
      1 Answer