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      Synchrony

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      Inbound Fraud Interview

      Sep 6, 2017
      Anonymous Interview Candidate
      Kettering, OH
      No offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 3 weeks. I interviewed at Synchrony (Kettering, OH) in Sep 2017

      Interview

      It started with a phone interview that lasted about 10 mins. Before the call ended your told if they want to do an onsite interview or not. On the onsite interview your taken into a conference room with the floor manger of the department and one of the current employees who currently do the job your interviewing for. MAKE SURE TO BRING TWO COPIES OF YOUR RESUME ONE FOR EACH. They ask standard interview questions for about 30 mins and you just talk casually for another 10 minutes but even when it's casual they will still be taking notes about you. The building is very nice and chilly, looked very clean and updated but the computers looked old, everyone was happy that I saw, it has a college campus feel because everyone is happy and joking with each other and there is a huge diversity in race and ages.

      Interview questions [5]

      Question 1

      What experience do you have in customer service?
      1 Answer

      Question 2

      When have you made a mistake in a past job and what did you do?
      Answer question

      Question 3

      What do you bring the company?
      Answer question

      Question 4

      Do you have any experience handling highly stressed customers and seeing their issue through completion? Where you successful? What was your role?
      Answer question

      Question 5

      How do you handle any angry customer?
      Answer question
      1