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      Synchrony

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      Customer Service Representative Interview

      Jul 10, 2022
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Synchrony in Jul 2022

      Interview

      The interview process was weird but I guess didn’t take too long. I have never applied for a job that makes you choose the days you interview and you have to wait and check the website everyday to see if any times become available. Again, weird. After the app and initial test screening, there were 2 interviews. First was with an initial recruiter I’m assuming because after I passed that interview she said the next one would be with a manager. When i finally had that interview it went well as far as I’m concerned but the guy interviewing me was extremely distracted towards the end when I began to ask him questions. He literally said he was having a long day and that’s why he took so long to answer me. Like, what?? And then he says my interview answers will be passed along to the hiring managers and I should hear back within 5-7 business days. Im thinking aren’t you a manager? But okay. Exactly 1 week after the interview after the interview I get an email that says “ Thank you for your interest in a position within our company. After carefully reviewing your qualifications, we have chosen another candidate who more closely matches our current requirements. This is not necessarily a negative reflection upon you, but reflects the high level of competition for our available openings. Your expressed interest in Synchrony is appreciated.” I’ve been doing customer service in various fields including finance/banking for a decade now and my qualifications don’t match? That’s completely ridiculous. I heard the job is stressful anyways so whatever, their loss.

      Interview questions [1]

      Question 1

      Tell me about a time when… etc
      Answer question
      6

      Other Customer Service Representative Interview Reviews for Synchrony

      Customer Service Representative Interview

      May 4, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony

      Interview

      The application process seemed highly disorganized. While all email interactions were cordial, my interview kept getting rescheduled on short notice. It was hard to get any clear answers. Felt more like pulling teeth, than a hiring process.

      Customer Service Representative (CSR) Interview

      Mar 11, 2026
      Anonymous Interview Candidate
      Westchester, OH
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Synchrony (Westchester, OH) in Sep 2025

      Interview

      Interview process was easy with basic customer service questions. Early interactions suggested a friendly culture, but extended training exposed stricter expectations and a less supportive environment than originally presented. Straightforward customer service questions. The culture initially felt friendly, but the tone shifted during the long training period. Expectations became less clear, and the environment felt more pressured than advertised.

      Interview questions [1]

      Question 1

      How will you handle difficult customers
      Answer question

      Customer Service Representative Interview

      May 6, 2025
      Anonymous Interview Candidate
      Hyderābād
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Synchrony (Hyderābād)

      Interview

      It was a telephonic interview, Confirmed details like adress,dob,and weather fresher or employed. Q1. Tell me about yourself Q2. Talk on anything for 1 min Q3. What are your hobbies n cross question Q4. Tell me something abt your favourite sport or sportsperson

      Interview questions [1]

      Question 1

      To talk on a topic of my choice for 1 minute
      Answer question

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