I applied in-person. I interviewed at T-Mobile in Feb 2016
Interview
There was a two-step interview process. I brought my resume into the store to the manager, got a call for an interview within 2-3 weeks. First interview, was interviewed by store manager and district manager, they asked general questions, it was fairly easy. After getting selected to move forward to the second interview, they sent me an email with information on MetroPCS bill payment systems, steps to sell to a customer, etc. So, for the second interview, they just quizzed me on the things included in the email.
Interview questions [1]
Question 1
Where do you go to pay for customers bill? Where do you go to view customers account? (Second Interview questions)
The interview felt relaxed and conversational. The interviewer asked clear, straightforward questions about my experience and goals. I felt prepared, confident, and comfortable throughout, making it an easy and positive experience overall.
straight forward process really robust areas of questioning revolving around sales and customer service. Overall the interview was smooth straight forward the managers were well versed in asking detailed questions.
I applied through other source. The process took 2 days. I interviewed at T-Mobile (Latham, NY) in Nov 2025
Interview
Over the phone quick easy. One with the TD and the current owner of the system, where we talked through the current state of affairs and what I'd do to fix it.
The second was with the Director of HR and the President, where we just had a conversation about values, culture, and what I was like as a person. They asked what my salary expectations were, I gave them my dream number.