I applied through college or university. The process took 4 weeks. I interviewed at TD (London, ON) in Jan 2016
Interview
I took a evaluation assessment online, and they gave me a call for group interview in about 1-2 weeks. The whole interview took about 2 hours, we have 11 people in the meeting room, we did introduction, role play and Q/A
Interview questions [1]
Question 1
1. Tell me about yourself
2. How do you see yourself in 5 years
3. What is a successful CRS in your opinion
4. Tell me about a time that you provided excellent customer service
5.Describe a time where a customer's request was out of the ordinary.
6.Describe the situation and what did you do?
7.Describe a situation when you went out of the box to solve a customer problem
8.Describe a time that your did not perform as well as your manager expected and what did you do to improve it
9.Describe a time where a customer's request was out of the ordinary.
10.Describe the situation and what did you do?
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.