I applied online. The process took 2 weeks. I interviewed at TD (Philadelphia, PA)
Interview
First contact was via phone, asked simple questions about: previous employer, why I left, my banking experience, and how much I wanted to get paid. After that a in person group interview with one hiring manager asked simple question about education, what type of position I was looking for etc, then an In-store interview with: Branch Manager, Assisted Branch Manager, and head Teller. I was asked some STAR questions and about my previous banking experience. Hint> you have to be okay with working on the weekend to work at TD.
Other Customer Service Representative Interview Reviews for TD
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions.
I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot