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      Customer Service Representative Interview

      Mar 6, 2016
      Anonymous employee
      Ottawa, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at TD (Ottawa, ON) in Dec 2014

      Interview

      The hiring process is as you would expect for a university student entering the retail world of banking. Hiring managers are VERY focused on how good your sales skills are and then how your personality fits into the company. They start off with "Why TD?" and "Where do you see yourself in 5 years?". You get asked situational and behavioural questions. No matter what you have done, you must be able to demonstrate that you are extroverted and able to sell simple products. TD tries to stay competitive by being sales-focused. It's not for everyone but it's also very thrilling for those who are hungry. You have to demonstrate how much you care about building and maintaining relationships as well.

      Interview questions [2]

      Question 1

      A customer comes in who obviously has had a bad day. The line has been long and your branch is desperately focusing on getting better customer reviews. How do you handle the situation?
      Answer question

      Question 2

      When have you been overwhelmed with the amount of things happening in your life and how did you manage it?
      Answer question

      Other Customer Service Representative Interview Reviews for TD

      Customer Service Representative Interview

      May 17, 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      Mar 1, 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      Jun 11, 2026
      Anonymous Interview Candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question