I applied online. The process took 4 weeks. I interviewed at TELUS (Scarborough, ON) in Feb 2013
Interview
they brought you in for an online test in groups once you pass you then go to a face toface with a manager where they ask behaviour questionsvery informative, they then discussed there role in telus and gave stats as to how it works
Casual conversation vs typical interview questions. Some behavioural questions. TA was friendly yet professional taking the pressure off. Haven’t been to an interview in years so it was a nice experience.
It starts with a phone call and then they ask you to come in for an interview. During the interview there's about 3 people who ask you questions. In two weeks, they'll contact you with the results.
Interview questions [1]
Question 1
they ask which software you're familiar with and your experience with customer service.
