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      TELUS

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      Customer Service Loyalty & Retention Specialist Interview

      Feb 12, 2016
      Anonymous Interview Candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at TELUS (Montreal, QC)

      Interview

      I applied online, then got an email saying my profile matched their requirements. Email was a link to an online proficiency/skills test that took over an hour to complete. I got an email a week later (which was put into my junk mail! watch out for that...) asking if I was interested in a phone interview and they called a few days later. I didn't make it past that phone interview round however. Next step would have been an in-person interview and an 11-week full-time training process after that.

      Interview questions [3]

      Question 1

      Could you tell us a little about your role at your last job?
      Answer question

      Question 2

      Why do you want to work for Telus?
      Answer question

      Question 3

      How would you handle a difficult customer?
      Answer question
      5

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