Get interviewed 2-3 different times. Ask general questions about customer service experience and dealing with an unhappy customer. They ask why Trader Joe's and what's your favorite product. Just be yourself.
Interview questions [1]
Question 1
Give me an example of a time when you had to handle an angry customer.
Applied online and had one in person interview with the captain. It lasted maybe 10 minutes. Got a call a week or so later that I got the job. Very fast process.
It's two to three interviews, the final with the Captain (or highest manager) of the store. The interviews are largely to get to know your personality and how well you would do at customer service.
The interview process was absolutely wonderful! I didn't feel stressed or nervous and it felt like I was just chatting with a friend! Trader Joes is a great company and the interview was great.