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      Customer Service Representative Interview

      Oct 5, 2018
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Travelers (Orlando, FL)

      Interview

      I applied to this company two times and two times got an offer. The first time around I did not successfully meet all background requirements due to excessive debt on my part. I was eligible to re-apply after 6 months once I settled my debts. I did so and applied again. The first step is to apply online when a position opens. I received an e-mail from a recruiter within two weeks on my first try, and within the week on my second go, so be patient, contact times may vary. This initial e-mail will be requesting to set up an over-the-phone screening interview. There will be plenty of behavioral type questions throughout the interview process, so I highly recommend brushing up on these beforehand, as well as practicing your responses out loud and keeping several scenarios from your experience in mind. Upon completion of the phone interview, an e-mail containing the details of your in-person interview is sent to your e-mail. The in-person interview is thorough and challenging. Not only will you get the usual questions about your background and why you're interested in working for the company but also plenty of the behavioral questions. The best advice I can give anyone is to be prepared. On my first attempt, I got Jeri Boyd as my recruiter and I could not have had a more pleasant experience! Jeri is sweet and kind, and really took a personal interest in my success. She called frequently throughout the hiring process to check up on me, and always replied to my calls and emails within the same day, if not right away or within a couple of hours. She really went above and beyond! Even though she was not my assigned recruiter for my second attempt she took it upon herself to be available to answer all my questions(which were plenty) and even contacted me to tell me I had received an offer for the second time! She was familiar with how hard I was trying to get hired and shared in my moments of happiness. Now, just waiting for my first day of work I truly feel that I've made a new friend. Absolutely the best hiring experience I've ever had.

      Interview questions [1]

      Question 1

      Tell me of a time when you went above and beyond for a customer?
      Answer question

      Other Customer Service Representative Interview Reviews for Travelers

      Customer Service Representative Interview

      Feb 4, 2026
      Anonymous Interview Candidate
      Hartford, CT
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Travelers (Hartford, CT)

      Interview

      Phone interview went well was not too intricate but also asked a lot of questions that didn’t necessarily relate to the role as I would have thought they should have

      Interview questions [1]

      Question 1

      What my favorite part about my last job was
      Answer question
      avatar
      Travelers response
      4mo
      Thank you for taking the time to share your experience with us. We appreciate your feedback regarding your phone interview and the relevance of the questions you received.

      Customer Service Representative Interview

      Jun 27, 2025
      Anonymous Interview Candidate
      Houston, TX
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Travelers (Houston, TX)

      Interview

      The first interview provided a lot of valuable information about the position and company. During the second interview, I gained deeper insights into the organization and appreciated the opportunity to meet the division manager.

      Interview questions [1]

      Question 1

      Can you describe a time you turned an unhappy customer into a satisfied one?
      Answer question

      Customer Service Representative (CSR) Interview

      Jan 15, 2025
      Anonymous Interview Candidate
      Knoxville, TN
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 1 day. I interviewed at Travelers (Knoxville, TN) in Jan 2025

      Interview

      I got an interview setup with a recruiter who broke up a 40 minute call into 2 sections. 1st half was for going over the role and actually asking YOU what do you know about travelers and why are you interested in the position? She also went over my resume with me and asked for highlights/summaries of what I did and why I left. The second half of the role was the infamous behavioral interview. which was okay, I'll put the questions down below

      Interview questions [5]

      Question 1

      What do you know about Travelers Insurance ?
      Answer question

      Question 2

      Why do you want to work for Travelers?
      Answer question

      Question 3

      Tell me about a time you had a challenging time with a customer and what you did to resolve it?
      Answer question

      Question 4

      Tell me about a time you had to execute a certain action without supervisor approval and why you did / how you did it
      Answer question

      Question 5

      What would your supervisor recognize as your strengths and why / weaknesses and why?
      Answer question
      3