Customer Service Representative applicants have rated the interview process at TruGreen with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 58.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at TruGreen overall takes an average of 11 days.
Common stages of the interview process at TruGreen as a Customer Service Representative according to 32 Glassdoor interviews include:
One on one interview: 22%
Phone interview: 20%
Drug test: 18%
Skills test: 14%
Background check: 10%
Presentation: 4%
Personality test: 4%
IQ intelligence test: 3%
Other: 2%
Group panel interview: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at TruGreen (Chelmsford, MA) in Apr 2015
Interview
Was very flexible with when I could attend the interview. I actually had to cancel because I was extremely sick and they had no problem rescheduling for later in the week.
When I arrived I was satisfied by how relaxed everything was, but felt a little silly considering I showed up for the interview in a full suit and the receptionist was wearing shorts and sandals.
Met the manager of the TruGreen location and he was very friendly and relaxed and I thought I had a really good chance at getting the job.
Interview questions [1]
Question 1
Mostly asked the standard questions when it comes to an interview. Was really interested in my former employer (where most of my experience has come from) and felt a little uncomfortable going into details about my previous employer because it was mostly negative things.
I applied online. I interviewed at TruGreen (Indianapolis, IN)
Interview
Applied for job online, did not receive a response so had to call in to schedule a interview. Asked resume questions over the phone before scheduling a interview. Interview wasn't super long. Gave a scenario to show what would be done. Interview process runs smoothly. Both in person and virtual interviews are offered.
Interview questions [1]
Question 1
Are you comfortable with having a set schedule from shift bids
I applied through a recruiter. The process took 2 weeks. I interviewed at TruGreen (Wayne, NJ) in Jan 2025
Interview
First interview is a phone screen interview to feel out who you are as a person and if you align with the company.
Second interview is the video call interview where the manager will be listening in while you are being interviewed by another employer. This interview is more in depth with questioning.
Just be yourself.
Interview questions [1]
Question 1
What's one time you faced a challenge and how did you overcome it?
Two Rounds of interview with regular behavioral questions , and then offer in 1 week through email , being your self is more important and being honest too is critical for the interview like any other company.