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      USAA

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      Customer Service Representative Interview

      Sep 6, 2018
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at USAA

      Interview

      it was a phone interview. nothing much to be said about it. it was kind of disorganized but they all are for the most part. USAA SAYS they are there for veterans, but they are not. they are like any other call center. they are there to make a profit and that's it. I really hate giving bad reviews but this one made no sense at all. I am a disabled 40 year old vet. I have over 5 years of call center experience. Sales management experience, owned my own company and also worked for years at an INSURANCE COMPANY. Seems to me that I would be a great fit. what did i just get in my email. We are sorry but your qualifications dont match what we are looking for. Ever seen that? of course you have. its all bull and lies. I am exactly what this company is looking for. I am a white male... guess thats strike 1 and 2. I am not 20 years old... strike 3. Beware applying here. if you have tons of relevant direct experience and feel that you would be a perfect fit, dont apply. You are wasting your time. If you are a young person with little to no real experience and never served... by all means, apply. shame. way to look out for those who took part in the service . Im even a quarter native, but why even mention that at this point.

      Interview questions [1]

      Question 1

      They ask all the typical TMT questions that are designed to never get to know you as a person or your real work experience. I swear this corporate world has turned into a drone circuis.
      1 Answer

      Other Customer Service Representative Interview Reviews for USAA

      Customer Service Representative (CSR) Interview

      Oct 1, 2025
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes

      Interview questions [1]

      Question 1

      Situation questions using star method
      Answer question

      Customer Service Representative Interview

      Jul 9, 2025
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at USAA

      Interview

      After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.

      Interview questions [1]

      Question 1

      Why do you want to work for USAA?
      Answer question
      1

      Customer Service Representative Interview

      Apr 28, 2025
      Anonymous Interview Candidate
      San Antonio, TX
      Declined offer
      Negative experience
      Difficult interview

      Application

      I interviewed at USAA (San Antonio, TX)

      Interview

      Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.

      Interview questions [1]

      Question 1

      Who was your favorite employer and why
      Answer question