I applied on line, received assessment test via email, two days later recieved a email for on the phone interview. The lady was nice during the interview asked a lot of behavorial questions. However at the end of the interview question...I knew I did not get the job or make it to the next phase.

The first part of the interview process went great. I spoke with a recruiter online, I'm super outgoing and goal oriented so we had a great conversation in regards to how I would excel in the position as a Mortgage Processor. I had all the pertinent experience, I was confident and ready to go, as I've always wanted an opportunity with USAA. After the initial conversation, I got invited for an in-person interview at their Tampa location. I live in Jacksonville and traveled to Tampa for the interview with HR. When I got to the actual in-person interview, I had nothing but negative vibes from the two HR people conducting my interview. There were no smiles, no questions about my work history, no asking why i would be a good fit for the company. They had sheets of paper in front of me, didn't hold a conversation, but only asked me absurd questions that had nothing to do with the position itself. One of them was super unprofessional, didn't shake my hand, didn't say a word, just looked at me and asked questions. I felt that I was discriminated against and honestly will be filing a complaint however I am able to. I've never interviewed for a position and have not gotten the job. HORRIBLE interview experience, and if those are the people in HR I'm glad they didn't offer me a position anyway.

Interview manager was very nice and informative about the position. Process from the time I applied to the time I got a phone interview was about 6 weeks. I had a phone interview with my recruiter and she had a face to face interview for me the next day. It took about a week until I was confirmed to take the next step for a drug test and background check.