I applied online. The process took 1 week. I interviewed at USAA (Colorado Springs, CO) in Feb 2024
Interview
30 min phone interview that just went over resume and asked 1 situation based question. 1 hr zoom interview which was almost all situation based questions then we just talked about the role and the company as a whole. It was honestly a great experience.
Interview questions [1]
Question 1
Lots of situation based questions. Tell me about a time you had “blank” experience with a customer and how you handled it. Probably 8 of those in total.
Once you feel that the application you have to do it online questionnaire then once you did the online questionnaire he talked to a rep then which Dr hiring manager
Interview questions [1]
Question 1
Situations that weren't applicable to situations that would happen in a call center
I applied online. The process took 4 weeks. I interviewed at USAA (Phoenix, AZ) in Apr 2021
Interview
The interview was a teams call. You answer six questions from what looked like a list of 30 possible questions. Questions were standard customer service type interview questions. The give you a chance to ask any questions at the end.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer?