I applied online. The process took 4 weeks. I interviewed at USAA (Tampa, FL) in Dec 2023
Interview
It was pretty extensive and they asked questions about handling a difficult customer, about my self and did I know anything about the company, describe a situation where you worked with someone you didn't like, what is your strengths and weaknesses
Interview questions [1]
Question 1
Why makes you stand out from the other hundred applicants that have applied with us?
Easy and super fast, it took me 2 weeks total from applying until getting an offer. Phone screen interview, and then in person with hiring manager. In person took about 30 minutes
After filling out the initial application I was invited to take an online skills assessment which included timed portions and was fairly lengthy. There was also a brief phone screening, and then an in person interview with the manager.
Very specific questions. Be really prepared to come up with a story on the spot. Nothing to do with the job description. They want you to sound like a robot.