Just like most previous sharing, I had 3 round of interviews. First two were 1:1 and the 3rd was with HR and the main hiring manager. There were only 9 of us that day and 2 got accepted. I am not going through the details because you can find most of it from previous sharing.
Some of the questions I had:
- Read part of the inflight announcement
- Tell me a time you deal with angry customer.
- Tell me a time you had conflict with your coworker
- Why flight attendant
- Any concern for becoming a flight attendant
- Finish the sentence: You don't like it when customers ........
- Anything you want to mention that is not on your resume
- How much you know about "on reserve"
- Is "on reserve" a problem for you
- Are you able to relocate
- Tell me a time you have fun at work
- Tell me a time you face a change in your work
- THE MOST IMPORTANT SCENARIO QUESTION:
As the chief flight attendant today, one of your crew member refuse to serve, what would
you do and say
After all these question, I had the chance to make it to the 3rd round. Basically in 3rd round they just need to see you in person and see if you are really as good as what the previous interviewers described.
My suggestion:
- WENT THROUGH THE LAST COUPLE PAGES OF SHARING ON GLASSDOOR
You will see most of the question I had were from their previous sharing. So I can say there were no surprise question for me. Be well prepared for those questions and worry about language test later. They do the language test after you pass all 3 round interviews.
- ACT LIKE A FLIGHT ATTENDANT
Smile, friendly, willing to share your story, open to make friends, be polite.
These are so basic I think everyone knows, but still I met people not smiling and only given short answers in our casual chatting. They are watching who can blend in well.
- DRESS LIKE A FLIGHT ATTENDANT
I had a black suit jacket and skirt with a white shirt and black heels, very classic office lady look. And of course made my hair a bun. In order to show some difference and make good impression, I add a green scarf under my collar. I met 3 people that day in hotel and in the training center thought I am ready to fly. When I told them I was just here for the interview, they all congrats me on getting the job because I already look like one. It just made me really confident that day!
- CUSTOMER SERVICE EXPERIENCES IS NOT WEIGHT 100%
I had limited customer service experiences, I know it and the interviewers knew it too. I think they like my answers and know my attitude, so still they provide me the chance to learn and grow with them. So be well prepared for those questions.
This was my first interview for flight attendant in my life, hope the sharing can help with all others who are working on it. Just be yourself and don't be nervous, it's a great experience and you have nothing to lose. Good luck! :)