United Airlines Interview Questions

*Completely New Process* First you should know that there are United Airlines employees disguised as candidates. I am unsure if it is FAs or HR reps. But they are surveillance posing as FA candidates. They participate in group activities and sit with you at the tables. I "made" two of them because their acting skills were not that strong. There is always someone watching and listening. The Process 1.) When you arrive in the lobby they come and take up 10 people at a time to the 12th floor. They will first chexk ID. An HR person is there with a clipboard. 2.) You will be assigned a base and given a United Airlines lanyard. 3.) The base you are assigned is your group. They have a table for your group with the base name on the table. 4.) There is a Presentation. Then you break out into a group chat. You talk to another FA and your group about your story of "How Good Leads the Way". 5.) There are activities. A.) One is trying to prioritize the importance of issues going wrong on a plane. Everyone is given a slip (11 slips total? 10 slots) with an issue. The FAs (2) are watching as you and your group communicate to prioritize each issue. Once you figured it out the first 10 issues, the FAs give you another issue. Now you have to prioritize that issue and take out an issue......a few of the slips are Pilot needs an FA, Person having a medical issue, passenger worried about bags, passengers worried about pet in cargo, passenger with baby needs an FA, passenger needs water for medication, Child in the exit row, seating issue, etc. Hopefully you have idea of how the decision can be tough. Once you are done. Back to the room where the bases are located. Also know as the crew room. B.) Reach test and Jumpseat , there are Two HR representative here. C.) The uniform room, this is where you just look around and ask questions about the uniform. Hold it up to you and stand in the mirror to see how you look in the uniform. D.) The Room with all United's products. There is safety equipment, facts, the cart (already set up). Again you are just looking around and get a feel of everything. There is a sign saying you are under surveillance while in this room. E.) Simulation Video: You are one on one with an FA. They are watching how you respond to situations you are presented with. The first situation is an FA asking you to assist a passenger because he has his hands full making drinks. You have to talk to the screen ask if you are talking to the FA. Tips: (Smile and be happy about helping) . Another situation is a passenger would like to get off the aircraft during a diversion. So he can try to drive to his event. Tips: (Be empathic, graceful, and humble) Tell him you apologize for the division, inform him you will let the gate agent know about his situation or you can tell him the captain said we are not deplanning. And if there is a possibility he could deplane there isn't a guarantee that his checked bags will be retrieved at this time. Rephrase it your own way and have a warm tone when speaking to the "blank screen." as know as the passenger. You are also asked to read announcements during this simulation. You are given a lot information and then you have to fill in the blank. Example: The Captain didn't give you a time for the next update. Are you going to make up a time or just say momentarily or soon in replacement of the time. Or maybe skip that part since there isn't a time. That choice is up to you. There are candidates who tried each one and got a CTO. Again they are looking at your smile and body language when you come across an issue. 6.) In between these activities, you are in the "crew room" you can write out cards for children at the hospital, talk to other candidates, QR codes are in the room , have your cell phone with you to check them out. 7.) Once everything is done your group is thanked and you are told you will receive call within 24-48 hours. If you don't get a call in 24 hours there is a strong chance you have a tbnk email coming. More Information: They say bring ID. The HR representative did review your ID. Also they say bring be a resume. Many people who had CTOs did not bring a resume. It was forgotten. They didn't check or ask for the Resumes. I hope this helps. I don't plan to apply to this Airlines again but I am sure if this is where you want to be you will get the CTO! Just happy my experience, and time given to them wasn't wasted. P.S. There is a place to Store your Rollaboard and they have water and snacks.

**Face to Face Interview ** They said not to arrive more than 30 minutes before the interview starts, so I got there just 30 before but there were already like 30 people in the lobby. I think there were 40 of us in total for the interview. Everybody dressed nice, so make sure you dress up! In the lobby they check your ID and bring you to upstairs, and they make you leave everything in the luggage room, but you’re allowed to have your phone and glasses with you. And then you are taken to the room, and sit with a group of 5-8 people. There are waters and snacks you wan take it if you want. You talk to your group, break ice, and a recruiter will play video of “ Good leads the way “ And they give you several minutes to prepare to share, how you do right thing in your life. A recruiter will come to your group and you speak your story. It was only like 5-10 minutes. And you have waiting time again, do whatever you want, write messages to children in the hospital, eat snacks and talk to your group. And then recruiter will call two groups at the time for group work in a small room with 2 recruiters watching. So you’ll work with like 13 people. Your group are given 12 slips of task, problems when boarding and they make you prioritize them from 1 to 12. For example, passenger with medical issues, passenger with a service dog, passenger who needs water for medication etc. My advice for this group work is Don’t talk too much , don’t go intense to stand out to recruiters. Because people who did that , They didn’t make it. Let everyone talk, empathize, and speak your opinion when you need to. And don’t be silent! This group work was like for 10 minutes. After that There are 2 show rooms, where you can see and touch uniforms, beverage carts, first class meal etc. there’s 1 recruiter in the room and you can ask question if you want. There were cameras in the rooms so make sure you talk to other candidates and have a smile ! And then finally 1 on 1 at the last! They call you one by one , waiting time may be long. If they call you while you go to bathroom, they’ll call you again later. In 1 on 1 you’re taken to the small room and they make you watch video of flight situation of delay and you read announcements with blank after video. And you’ll react to other FA and passenger who is worried about delay. Then in the same room you do reach test. You take off shoes, and do it on tippy toe. You have to reach at least 82 inches. After that, if you succeed interview, recruiter will take you to upstairs for “next step”, where they tell you they offer you CJO and you fill paper work and drug test, vision test etc. don’t forget glasses if you worry about vision test! If you don’t make it, they let you go home after 1 on 1. I think less than half of candidates passed. No personal questions at all! But I think they don’t really care how you react to video in 1 on 1 because I messed up so bad but I got CJO lol I think they look for people who are Smart, Calm, and can work as a team. It was 4 hours in total including waiting time but they watch you all the time , have a smile for a whole time. (By the way there was no language test in f2f for bilingual position, but you take it during online interview) Good luck every one !!!

I was nervous about the On-Demand Web Interview. I looked online to see if I could discover "what to expect," but I didn't find much to describe the process. The online platform (you should receive a link) is easy to use--don't forget to remember which email you use and your password, because if you make it to the virtuanl in-person interview, you'll use it for this, too. I was presented with 5 questions, and given unlimited time to prepare my response, which could be no longer than 2 minutes. There's a part of the program that allows you to tape yourself over and over (this doesn't count as your response, but allows you to determine the length of your response and give yourself a little self-critique. ) Once you're ready, you get 2 minutes (and not a second longer!) to record. Once you finish, you get a chance to watch yourself, and if you'd like to "try again," you get a second opportunity. However, if you, after doing so, prefer your first response, you're out of luck. I received feedback immediately (thank you for your interest, we've received your on-demand interview), then received a follow-up email the following day asking for a face-to-face interview. Best of luck as you pursue this opportunity to fly the friendly skies!

5 question on the virtual interview you have 4 try’s to answer. You have two min for each questions. I received a next step interview for a face to face

It was intimidating. There were 2 rounds of interviews. The interview began with experience questions and moved on to technical questions. It lasted for an hour. All sorts of questions were asked and the interviewer was rude.

Did all video interviews were scheduled for face interview did not make it past that. Questions were kind of hard.Did all video interviews were scheduled for face interview did not make it past that. Questions were kind of hard.

It was a smooth process and during the down time between the group and personal interviews and the presentation we had a selection of snacks and an opportunity to participate in community service by writing get-well cards for hospitalized children (this really put things in perspective and was a thoughtful addition on their end).

Online apply, attend large group hiring event, one-on-one STAR questions interview, hired on the spot, fill out paperwork, background check, get tested, get security clearance, after everything ok, schedule training.

The process: Apply, one-way video, interview with recruiter, and finally face-to-face interview. *Please read carefully When you go to the building for the face-to face interview, they assign you to a group. This will take place in the conference room. After they're done presenting information about the position, they will take you to another room where you'll do an activity with your group. You're given different scenarios and have to list them from the most important to the least important. The activity lasts 10 minutes. The airline representatives will observe you and your group to see how well you work with others. After you're done with the group activity, you'll be taken back to the conference room. An airline representative (a flight attendant trainer) will come to your table and ask you "Give me an example of when you had to do the right thing" (question may differ for others). Each person in the group will take turns answering the question. When your group is done answering the question, you will be taken to different rooms where they showcase employee uniforms, beverage carts, emergency supplies, etc. After, you will be taken back to the conference room. They will then call everyone individually to do the one-on-one interview. Before you even interview, they will make you do a reach test. If you can't reach it (82" inches), you'll be told that you cannot proceed to the final interview. Because I didn't pass the reach test, I was unable proceed to the final interview so I do not know what kind of questions they ask. I'm really short (4'11"), so I was unable to pass the reach test. If you can't reach 82", do NOT apply. You WILL be rejected. I was told to try for a regional airline, which I am hesitant to do so as the pay is not that great and not worth it. The whole process takes about 4 hours. Note: I wish they would have done the reach test first. I pretty much wasted 4 hours of my time just to be rejected due to my height. I hope this helps.

I completed the on demand video in May 2023. There are 3 or 4 easy questions (ie: what would you do to limit distractions during training if offered a CJO, and what would you do to prepare if you were based in a city that you don't currently live in) I received an invitation to select a time for a virtual interview with a recruiter less than 2 wks later. That will be in June 2023! Study some history of the company on their website found on the corporate information tab at the bottom of the main page (this info will be helpful if you move on to a virtual interview or a face to face in Houston). You could be asked what can you tell me about UA? Don't hear cricket sounds when asked that question!! 😂