The process took 2 weeks. I interviewed at UnitedHealth Group
Interview
I applied on line. Took the assessment. Four days later I got a call from recruiter, they left a voicemail calling about my application. I called back, got recruiter's vm saying they would call me back in order my call was received, this was their busiest time of year. About a week and a half later got call back from recruiter. They went over what the job responsibilities entailed, training dates, schedule, pay. Asked if I was ok with all of it. I said I was. Scheduled for a phone interview with a recruiter the following week, said it would be an hour going over my resume. Recruiter asked behavior ?'s. There was a fire drill 1/2 way thru my interview. Rec called me back. Got e-mail next day saying I didn't get the job. I believe my last job salary precluded me (it was twice the offer from uhg.)
Interview questions [1]
Question 1
Tell me about a time you had an irate customer. How did you handle them and turn them around?
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.