I applied online. The process took 2 weeks. I interviewed at UnitedHealth Group (Pittsburgh, PA) in Jan 2011
Interview
The first step is to apply online. Then If they like your resume, they will send you a test to take, which is very easy. If you pass the test, you will get a phone interview. If things go well there, you will get an onsite interview. They use Behavioral interview techniques.
Interview questions [1]
Question 1
Tell me a time when you had to deal with an upset customer, and how did you resolve the issue?
I applied online. I interviewed at UnitedHealth Group
Interview
Very long process. Online application, then an online assessment. A phone interview followed by an in person interview. After the interviews an assessment was scheduled at the facility. It was very difficult for me to schedule all of the interviews and assessments while I was employed at another company. A lot of work to go through for a call center job that does not pay well.
I applied through a staffing agency. The process took 1 day. I interviewed at UnitedHealth Group (Kingston, NY) in Oct 2015
Interview
Very easy, laid back, don't have to think much. It's a joke! Tell them your a TEAM player. You like to help others. Don't reveal to much let her ask the questions and you briefly answer.
Interview questions [1]
Question 1
She said they are a TEAM!! Says doesn't deal with drama! And if you had to how would you handle it.
The process took 3 weeks. I interviewed at UnitedHealth Group (New York, NY) in Mar 2015
Interview
easy to schedule the interview, felt very comfortable and easy to talk with the interviewer, easy to get to the interview, very accommodating to my schedule. interview did not take long at about one hour at most.