Customer Benefit Advisor I applicants have rated the interview process at Unum with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 70.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Benefit Advisor I roles take an average of 9 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Unum overall takes an average of 24 days.
Common stages of the interview process at Unum as a Customer Benefit Advisor I according to 8 Glassdoor interviews include:
Skills test: 25%
Background check: 17%
Group panel interview: 17%
Phone interview: 17%
Personality test: 17%
One on one interview: 8%
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I applied online. The process took 1 week. I interviewed at Unum (Virginia Beach, VA) in Oct 2022
Interview
I was prompt to take an assessment then the next day I had received an email to do a pre recorded video. I never did anything like it I felt really nervous and messed up on 2 questions. They given 5 questions they were easy 1 behavioral question.
Interview questions [1]
Question 1
What is your understanding of this role? I felt like I didn’t get the position lol all because of this pre recording.
Good interview process, that seemed pretty fair. Opportunity to show skills in various capacities, with the spoken and the test components. There was also video recorded interview before testing then meeting live.
First interview is recorded. You have about one week to complete-you can start the processes at anytime which will be some written Q&A with videos to get to know the company, and then your own recorded responses to questions. Your recorded portion is timed and you get three takes.
If you move on, a company recruiter will do a phone interview, ensuring you understand the role and answer questions further about your experience.
If you move on from there, you will have a live virtual interview. Questions are mostly behavioral based. There is about 10 minutes section where you are asked some questions about a client case.
Interview questions [1]
Question 1
Describe a time you deescalated an unhappy customer.
Very long process I did my video interview and assement first. Then after that I waited about a month. A month later they called me to do another interview and let me know about the position. Now I have to do another panel interview with the manager and a conworker