I applied through college or university. The process took 3 weeks. I interviewed at Vanguard (Phoenix, AZ) in Apr 2018
Interview
I was contacted by a recruiter to schedule a 30-45 minute phone interview. The questions in this round were mainly STAR format and about the interest in this role. After this, I was flown out to Arizona for the in person interview. This included a tour of the facility, presentation on benefits and the company history, and the interview. The interview consisted of a case study- where you have to solve a potential client issue regarding her accounts- and a role play-where you act out the rest of the case study in a one-on-one setting. This was followed by another 1:1 interview with another manager. Once the interviews were done I heard back within a week with an offer.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
