I applied online. The process took 4 weeks. I interviewed at Verizon
Interview
Initial interview is phone, then you take a test at the location (computer based), then you get another phone interview and finally you interview with a manager at the call center location.
They schedule them back to back so the whole process takes about a month. They schedule their call center jobs in batches as they have to have a certain amount of people to start in a group.
Interview questions [1]
Question 1
None- use the STAR approach and you will be ok. Tell me about a time you went above and beyond for a customer, tell me about a time when you dealt with an irate customer? tell me about how you would present new technology to a customer?
I applied online. The process took 3 weeks. I interviewed at Verizon (Albuquerque, NM)
Interview
Uses the star method for a portion of the interview process. Also, would present you with two scenarios and role play scenarios. Scenarios would be sent out to you via email prior the interview to practice.
Interview questions [1]
Question 1
Name a time where you went through a difficult situation and what was the outcome.
I applied online. The process took 1+ week. I interviewed at Verizon (Orlando, FL) in Sep 2021
Interview
It was pretty standard. It was virtually done since I applied for a WFH position. The role play process was ok, but definitely different than your standard STAR method process. But other than not it was fine
Interview questions [1]
Question 1
They provided a scenario and I had to role play it out as if I was the agent
I applied online. The process took 5 months. I interviewed at Verizon (Atlanta, GA) in Jun 2021
Interview
The interview was through blue jeans and you’re asked to do two role playing scenarios, on camera. They provide you with the information prior to the interview. It was really fast and I heard something back a week later. The onboarding process was tedious, my start date got pushed back so many times. That’s the only thing that I would say was complicated
Interview questions [1]
Question 1
Why do you want to work for verizon?
What do you plan to do working for the company career wise?
