I applied online. The process took 1 week. I interviewed at Wells Fargo in Sep 2013
Interview
there were a lot pf proffesionals trying to apply for the same position, the bad thing they were actually sale rep. but my experience had to do with custumer service, and how to built up sales. set up targers,so i can meet them daily with the help of my coworkers.
Interview questions [1]
Question 1
the most difficult question i couldnt answer was the last one. customer experience. they ask me, if i had the chance to talk to a customer what made him/ her come back and how i encourage them to stay in our business.
It was a phone call pretty quick and simple, asked about my availability and tell me about a time you had to deal with an upset customer. Tell me how you multitask and work with different computer screens.
Interview questions [1]
Question 1
Tell me about a time you dealt with an upset customer
easy, had 1 interview and 1 phone screening. The questions with hiring manager were at STAR based questions. The phone screening had a few questions but not too much. It was an easier interview but the 1:1 I was kind of nervous. Both interviews were over the phone.
Interview questions [1]
Question 1
How do you manage multiple tasks?
Name a time that you lead a team?
I applied through a staffing agency. I interviewed at Wells Fargo (West Des Moines, IA)
Interview
I went through agency so they call you and set up a phone interview and the person that interviewed me is very helpful and guide me through the whole interview.
Interview questions [1]
Question 1
Tell me about a time you had to work under pressure. How did you handle it?