I applied online. The process took 2 weeks. I interviewed at Wells Fargo (Portland, OR) in Jan 2015
Interview
Applied online then got a phone interview. shortly after i got an interview which was one-on-one.the question where pretty generic and a lot of "tell me about a time..." or "tell me about yourself..." type questions. also a few scenarios and how you would go about the situation. Try not to ""umm" but instead take a moment to gather your thoughts.
Interview questions [1]
Question 1
When is a time you dealt with a difficult customer?
How do you feel about instant feedback?
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it