I applied online. The process took 2 weeks. I interviewed at Wells Fargo (Beverly Hills, CA) in Jun 2015
Interview
I was first called in to a group interview. The people being interviewed were joked and were taking it seriously and it was obvious they had not prepared at all. With just a few hours of practice i aced the group interview and was called in the next morning for a second interview at a local branch. I sat down with the branch manager and was interviewed for 20 minutes with similar questions to the group interview.
The first interview was a AI online. Second was at the branch with the manager. Very comfortable, relaxed one on one. However, instead of one week to hear final it took 3. But it sounded like the position itself was being eliminated.
Interview questions [1]
Question 1
How comfortable I would be teaching customers our new apps.
I applied online. I interviewed at Wells Fargo (Hallandale Beach, FL)
Interview
Average questions ie; how to assess risk, how have you handled certain customer service situations, when to escalate something to a manager, have you ever balanced a cash drawer.... etc
Interview questions [1]
Question 1
Describe a time or situation where you had to go above and beyond to handle an upset customer
I applied online. I interviewed at Wells Fargo (Hillsboro, OR)
Interview
Process was quite odd. Branch was very boring, seemed like they only had three employees. Interview consisted about 6 questions based around customer service, technologies and giving various examples. Said that performance was based on risk mitigation
Interview questions [1]
Question 1
Give an example of something that your colleague did that was unethical and what did you do about it