I applied in-person. The process took 2 weeks. I interviewed at Wells Fargo (San Francisco, CA) in Sep 2011
Interview
We were brought into the corporate office in San Francisco and had 2 interviews, one group and one, one-on-one. The group portion was not difficult, the one-on-one was a little more challenging but nothing was that difficult.
Phone Interview - typical interview questions, including situational (STAR Method) questions while learning more about the position. Lasted about 15 minutes with easy to average difficulty level. This is the first of two interviews.
Interview questions [1]
Question 1
What kind of customer service experience do you have?
One phone interview and one in person interview with two people that ask three questions each, requires very specific answers use the Star method when preparing for interviews to have full answers
Interview questions [1]
Question 1
Tell me about a time you helped a customer use mobile or digital alternatives to something you also offered in person
First step is phone screening. They will ask some basic questions like tell me about yourself, how you provide technical support to a customer, what other languages can you speak, and other behavioral questions.
Interview questions [1]
Question 1
Tell me about yourself, your experience handling cash