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CAE Interview Questions

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What port do you change for email? What is the difference between a private and public ip address? How would you handle an irate customer. When is a time you went above and beyond for a customer.

1 Answer

SMTP port 25 is usually where you would look first. For Verizon they use a different port. 465. The difference is in the range of the octets. private IP ranges from (class A)10.0.0.0-10.255.255.255, (class B)172.16.0.0-172.31.255.255, (class C)192.168.0.0-192.168.255.255. These are used "inside". The other address ranges (first octet) 1-127, 128-191, and 192-254 excluding the ones mentioned above are considered the Class A, B, C public ranges. The other two questions about Irate customers and above and beyond are subjective. My advice is breathe deep and be nice, ALWAYS be nice.

Will you get bored with this as you have never been an agent and there is no travel or out of office responsibilities.

2 Answers

How do you feel about selling? (At the time of the interview I did not realize this was 80% of the job)

1 Answer

How would you initially determine why a customer can not get to a web site: because there's a problem with their connection, or somewhere upstream?

1 Answer

Normal questions

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What experience did you had from your previous employments??

1 Answer

None. Everything was based on technical knowledge. There maybe one to two questions regarding how you would handle a difficult customer.

1 Answer

How well do you deal with change?

1 Answer

How you handle difficult people

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What motivates you in life?

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