Duration & Type: 6+ months Contract with a major pharmaceutical industry client

Location: Remote

Responsibilities:

• Facilitate stakeholders from various patient services brand programs virtually using MS Teams and Miro
• Review their documentation
• Develop high level to detailed level process flow maps in Visio
• Document standard operating procedures (SOPs) or associated work instructions
• Share best practices and guide individuals requiring additional expertise
• Actively seek and manage project risks
• Analyze process deconstruction findings and seek innovation in to-be process flows
• Actively communicate with impacted personnel to gain alignment and identify concerns

Required:

• Education: Bachelor’s degree. Lean Six Sigma training and certification a must.
• Minimum 6 years of related Business Process experience required.
• Industrial Engineering background
• Background in patient services programs (ideally) or programs with similar intake, onboarding, services provided and retention (such as insurance, financial services, healthcare, etc.)
• Experience gaining consensus among stakeholders who may not agree.
• Highly independent, self-directed worker
• Strong analytical skills
• Experienced in Microsoft Project, SharePoint & Visio
• Ability to work seamlessly with team and independently to produce great deliverables with little quality assurance or oversight
• Data analysis skills, to continue to add value throughout the engagement

For consideration, please send resume to career@infoquestgroup.com