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AnswerNet Snapshot
Question: Can you name a provider of outsourced contact services with more than 50 contact centers located across the US and Canada? The correct response is AnswerNet. Services include telephone answering and messaging services, voicemail and interactive voice response, as well as inbound and outbound lead generation and qualification, customer acquisition, and customer support. It manages more than 60 million calls and Internet messages each year. The company, which has been expanding through a slew of acquisitions and partnerships, provides its services under various names including Cerida, Signius, MRC, TelePartners, and Unicall. AnswerNet was established in 1998.
