Pros
The only real positive is the 401(k) match, although there is constant concern that this benefit will eventually be reduced or eliminated. Medical and dental benefits are in line with industry standards, but employees are now paying more out of pocket. Unlimited PTO sounds great on paper, but in reality, employees often feel discouraged from taking the time off.
Cons
Since the merger, the company has gone through multiple CEOs, CTOs, CPOs, and CMOs. Leadership has become a revolving door, and with each new executive, the company continues to decline. JM, BP, and JJ have been some of the worst leaders. They appear disconnected from employees and show little concern for morale or the long-term health of the organization. Town halls are little more than scripted presentations. Leadership avoids difficult questions and only addresses topics they have prepared answers for. Employees leave with the same unanswered concerns they had going in. There is a constant feeling that Big Brother is watching. Every keystroke, every AI token, and every activity seems to be monitored. Employees live in fear of being laid off, especially after the FedEx incident and the more recent email layoffs. Employee surveys are viewed with skepticism. Very few people believe responses are truly anonymous, especially when UKG owns Great Place to Work. Most training platforms have been eliminated, making career growth nearly impossible. Professional development has become an afterthought, and employees are often expected to rely on AI instead of receiving meaningful training. There is little to no work-life balance. Jobs continue to be outsourced to India and the Philippines while the remaining employees are expected to absorb the additional workload. Meetings begin before normal business hours and frequently extend late into the evening. Support and Engineering teams are experiencing significant burnout while trying to support a product that requires substantial improvement. Employees are exhausted, customers are frustrated, and leadership continues to focus on cost-cutting instead of addressing the underlying issues.