ACCC Insurance Company Reviews | Glassdoor

ACCC Insurance Company Reviews

Updated July 6, 2017
46 reviews

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3.3
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Jack Ikenaga, Jr
29 Ratings

46 Employee Reviews

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  1. "Family Oriented, Well run company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Manager in Houston, TX
    Current Employee - Social Media Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACCC Insurance Company full-time (Less than a year)

    Pros

    Family Environment
    Great Benefits
    Location
    Great Office

    Hard working environment!
    Amazing Gym for Employees!
    Great Training!

    Cons

    Traffic
    Restaurants that are around the building

    Advice to Management

    Keep doing what you're doing! This company is on the up swing and is growing every day and I have really enjoyed my time here and how far I have moved up!

    ACCC Insurance Company Response

    Jul 14, 2017 – HR Generalist

    Thank you for taking time to post on the ACCC page. We are very proud of our office and amenities, we are glad to hear you are enjoying the gym! Most importantly, we are very proud to continue to... More


  2. Helpful (3)

    "Call Center S8"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alpharetta, GA
    Former Employee - Anonymous Employee in Alpharetta, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ACCC Insurance Company full-time (More than 3 years)

    Pros

    Liked coaching and developing my reps. Little to know micromanagement.

    Cons

    Poor management from the assistant manager. Had no knowledge of the company's products. Set in his office and played on his cell phone all day.

    Advice to Management

    Make sure to have someone qualified to be in management before placing them in that position.

    ACCC Insurance Company Response

    Jul 14, 2017 – HR Generalist

    Coaching and training is extremely important within the organization to help employees grow. Thank you for recognizing the importance and assisting in developing representatives.

  3. "Property damage adjuster / Bodily injury adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACCC Insurance Company full-time (More than 3 years)

    Pros

    Semi decent gym at the office. Honestly there isn't much else to add. See the "cons" section if you want the real scoop on this place.

    Cons

    Don't believe the positive reviews! They are current employees/managers trying to pad their numbers!!! They asked people to do it!!!

    CEO makes a video explaining huge losses the company had - and admits upper management failure. Then, they decide to take it out on front line claims employees. Not one single person on top seemed to get any kind of punishment (oh, well they said none of them got bonuses that year, how do you prove that LOL).

    I get messages and calls nearly every day from adjusters still there asking what company they should go to. If you aren't part of the "clique", be prepared to never go anywhere in this company.

    Caveat emptor.

    Advice to Management

    Jack, sell the company, go back to teaching. The headache can't possibly be worth it.


  4. "Appraiser supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACCC Insurance Company full-time (More than 3 years)

    Pros

    very good company to work for

    Cons

    no cons that I can say of

    ACCC Insurance Company Response

    Apr 21, 2017 – HR Generalist

    We appreciate you taking the time to review your experience as part of the ACCC team. Your input is taken into great consideration. ACCC relies heavily on those in leadership roles to foster the... More


  5. Helpful (4)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Intake Customer Service Representative in Alpharetta, GA
    Former Employee - Claims Intake Customer Service Representative in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ACCC Insurance Company full-time (Less than a year)

    Pros

    Great Coworkers, Flexible schedule

    Cons

    Poor Management, No Accountibility, No opportunity for growth or advancement.

    Advice to Management

    Train your supervisors to be leaders not mindless drones. Treat your staff with respect and acknowledge hard working associates. Monitor your supervisors and hold them accountable for their teams. Review a candidates skill before placing them in leadership positions and stop selecting supervisors based off favoritism.

    ACCC Insurance Company Response

    Jul 14, 2017 – HR Generalist

    Your feedback is appreciated, as well as the time taken to post on the ACCC page. We are a company that strives maintain a work environment that is one of mutual respect between all team members... More


  6. Helpful (6)

    "Enter at own risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Atlanta, GA
    Former Employee - Claims Adjuster in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ACCC Insurance Company full-time (More than 3 years)

    Pros

    Co-workers try to keep each other positive whilst drowning

    Cons

    Promotions come by politics, not merit. They require one year waiting period, but if you fit with the click, you get promoted within months over others that have seniority and may apply for sane position.

    During reviews supervisors focus on petty things and hammer you down for making mistakes or change the process during the review to avoid positions and raises by merit.

    1 mistake in 1 day will be on your review for the year, regardless if the other 364 days were great.

    Some departments are known for managers getting together and deciding who gets what type of raise before reviews are completed. Raises are low or null if you dont play into their politics.

    Some managers are at odds with one another because some actually have the experience and knowledge and others are just corporate's puppets even though dictation is so off for the department worked at.

    After years of merit, still no promotion while other people with friends in high places quickly climb the ladder.

    Advice to Management

    Corporate needs to investigate how your designated supervisors are really
    handling their teams. Ask yourself why the high turnover. Maybe it has everything to do with your guy in charge.

    ACCC Insurance Company Response

    Mar 28, 2017 – HR Generalist

    Thank you for taking the time to post your review. ACCC Insurance Company is unique company because we are no longer small, but the close knit atmosphere still exists. This is a characteristic... More


  7. Helpful (9)

    "Do NOT Work Here!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Injury Adjuster in Houston, TX
    Current Employee - Injury Adjuster in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACCC Insurance Company full-time (More than a year)

    Pros

    Very few. Family Day and Christmas Party are the only perks of working here. It's the only time you actually feel appreciated.

    Cons

    Low pay, expect to take a huge pay cut if you have experience in claims. ZERO training. Low morale, and overworked. Inventory of about 200-300 claims per Adjuster. Non flexible schedule. Never appreciated. Very high turnover. Bonus was only $350 in December for the entire year, and I had good scores compared to coworkers, very small raise. Only saw a $14 difference on my biweekly checks. Offices are closing down and the owner (Jr.) released a video to tell all employees that ACCC has not made a profit in 2 years. RUN! As fast as you can!

    Advice to Management

    Hire some more people! Make an effort to show people you actually care. Be competitive in salary and bonuses. And don't hire dummies who can't lead an office!!

    ACCC Insurance Company Response

    Mar 28, 2017 – HR Generalist

    Thank you for your review and taking the time to post. We agree, our Family Days and Holiday Parties are great events! We look forward to our numerous events throughout the year including monthly... More

  8. Helpful (5)

    "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ACCC Insurance Company full-time

    Pros

    Family oriented environment
    Laid back atmosphere

    Cons

    Lots of work, little pay

    ACCC Insurance Company Response

    Mar 28, 2017 – HR Generalist

    Thank you for your post to the ACCC page. It is very appreciated to receive your post and recognize the culture of ACCC as a family oriented, close knit community. We push to maintain an atmosphere... More


  9. Helpful (7)

    "SIU"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Christmas Party is fun with free food and drink.

    Cons

    Poor Management, individuals put into management positions with no experience. Company will probably be sold before the end of 2017.

    Advice to Management

    Remember that insurance is about customer service and with good customer service comes improved revenue. Unfortunately It is probably too late.

    ACCC Insurance Company Response

    Apr 3, 2017 – HR Generalist

    Thank you for your review on the ACCC Glassdoor page. Also, thank you for your time with ACCC Insurance Company. Our annual Holiday Parties in each office are definitely a great event - we really... More


  10. Helpful (1)

    "Great place to get started in Auto Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACCC Insurance Company full-time

    Pros

    You get to know your peers and superiors. You don't feel like just another number.

    Cons

    Multiple changes in policies/procedures get hard to keep up with.

    Advice to Management

    Make sure everything is clear and uniform throughout the company.

    ACCC Insurance Company Response

    Apr 3, 2017 – HR Generalist

    Thank you for your review, it is very much appreciated. The feeling of a work family is the foundation of the ACCC company culture. I have said this is previous reviews, but ACCC is no longer a small... More


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