Access Reviews

Thank you very much for making the effort to share your view of things.

I thank this person for their feedback, both good and bad.

In truth , Claims has had many recent promotions here in Atlanta and in our California office. Adjusters have moved to specialized teams—Defined Value, Total Loss, Repped BI, SIU, and Evaluation Leader in just the last 60 days. In February, Access implemented a new web-based claim system. Late last year a claim portal system was created to organize work and assist adjusters and managers to effectively handle their new and pending claims, and our document management system was upgraded for attachment capability, and multiple workflows were upgraded for better task visibility and ease of handling. We do care, and do invest in tools to make everyone better.

Thanks again for sharing.... MoreLess

Thanks for taking the time to share your experience!

I guess the best way to respond to the readers of our GlassDoor page is with some current facts:

1. Claims indeed has a recognition program (which includes public recognition and monetary recognition) and Claims today confirmed to me that they are building on that.

2. As of today, March 9, 2017, the department average pending for MD adjusters is 21 lines with 4-5 new claims per day, which is below the industry average. The department average BI pending is about 212 lines (177 claim files) with about 2-3 new claim files per day, which is below the industry average. New workflows were just implemented to help focus efforts, heighten results and fully utilize the expertise and skills of individual adjusters.

3. We do hire experienced people to fill openings in most cases because experience in non-standard auto insurance adds value and diversity to the organization with immediate impact. All new hires follow a structured training program to help onboard them to Access process, procedures and quality expectations. Currently 44% of our hires have come from our own employee referrals!

4. Many new jobs have been filled via promotion from within. Just recently adjusters were promoted to Total Loss, Rep BI, SIU, and other leadership roles.

5 Access is a technology/people driven organization. Just in the past 6 months, Access implemented a new web-based claim system, a claim portal system was created to organize work and assist adjusters and managers to effectively handle their new and pending claims, our document management system was upgraded for attachment capability, and multiple workflows were upgraded for better task visibility and ease of handling.

I sincerely wish every one of our employees was happy. Sadly, I know that can't ever be the case. It takes a lot of effort to write such a negative review and I can only hope that someone this unhappy might find a job where they could have a new chance at happiness. The vast majority of co-workers here certainly don't feel the way this person does.... MoreLess

I appreciate you making the special effort of logging in to explain your views.