Access Reviews | Glassdoor

Access Reviews

Updated August 12, 2017
86 reviews

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2.9
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Michael McMenamin
36 Ratings

86 Employee Reviews

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Pros
  • Strong belief in work-life balance (in 4 reviews)

  • Nice company to work for, good benefits (in 5 reviews)

Cons
  • Overworked, high claim volume, no work life balance (in 4 reviews)

  • There is no work-life balance - only never ending work (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Great Employer with Advancement Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Access full-time (More than 8 years)

    Pros

    Very innovative company where the CEO and management are directly involved. Access really cares and invests in their employees. Access hosts breakfast and treat days on a monthly basis. They also host various events throughout the year, including a Holiday luncheon with numerous give-a-ways and prizes. Most companies have cut these types of activities in order to save money. Access continues to do more for their employees. There is a lot of opportunity for career advancement and growth.

    Cons

    Perimeter Mall area is a popular area. Traffic can sometimes be congested but the area is very convenient.

    Access Response

    Mar 9, 2017 – VP Human Resources

    Thank you very much for making the effort to share your view of things.


  2. Helpful (2)

    "NO Professionalism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Atlanta, GA
    Former Employee - Claims Adjuster in Atlanta, GA
    Doesn't Recommend

    I worked at Access full-time (Less than a year)

    Pros

    Work is not hard. Flexibility, File ownership

    Cons

    Terrible training, No professionalism with management. Customer Service Terrible

  3. Helpful (2)

    "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Access full-time

    Pros

    Location for commute was helpful.

    Cons

    Company integrity is questionable and of concern.


  4. Helpful (2)

    "Don't believe the positive reviews !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Access full-time (More than a year)

    Pros

    There are some very nice people who work there.

    Cons

    Too many to name. Cliques among management. No professionalism either. The only place I've ever worked where I have witnessed more than one person cry multiple times. If I could give zero stars I would. This is a very toxic environment. Do yourself a favor and stay away.

    Advice to Management

    I don't think I will provide any advice to management because it won't matter.


  5. Helpful (1)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BI Claims in Orange, CA
    Former Employee - BI Claims in Orange, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Access full-time (Less than a year)

    Pros

    Had the single best manager. She was great, had all the knowledge and kept the morale up.

    Cons

    Fired the single best manager and employee without warning. I saw about 15 people fired/walk out in the 1st 60 days my employment. Very sad place. People broke down all the time and stressed out.

    Advice to Management

    No words to explain. It would be pointless.


  6. "Nice place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tutor in Dearborn, MI
    Former Employee - Tutor in Dearborn, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Access full-time (Less than a year)

    Pros

    Fun, easy, work with others.

    Cons

    Management should listen more to their employees.

    Advice to Management

    Take advice, employees are looking out.


  7. Helpful (3)

    "Looking forward for a better opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Dunwoody, GA
    Current Employee - Claims Specialist in Dunwoody, GA
    Negative Outlook
    Approves of CEO

    I have been working at Access full-time (More than a year)

    Pros

    Good benefits, lots of treats, good coworkers..

    Cons

    No Growth for employees, been trying to move forward and have not been able. Quantity over Quality!

    Advice to Management

    Micro managment overrated! Please help your employees to move forward and growth inside the company. Listen to your employees and customers! Instead of making numbers..

    Access Response

    Mar 9, 2017 – VP Human Resources

    I thank this person for their feedback, both good and bad.

    In truth , Claims has had many recent promotions here in Atlanta and in our California office. Adjusters have moved to specialized... More

  8. "Wonderful Job & Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Access (Less than a year)

    Pros

    Managament wants to see you advance.

    Cons

    Prefer to start at 7am, 8am or 9am.

    Advice to Management

    Keep up the great work

    Access Response

    Mar 9, 2017 – VP Human Resources

    Thanks for taking the time to share your experience!


  9. Helpful (3)

    "Terrible Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Access (More than a year)

    Pros

    California hours. Come in 10-7

    Cons

    Management is revengeful and makes decisions based on who they like versus who delivers results. They do not have a consistent employee recognition program or way of telling you what the expecations are. It changes based on how they feel. The directives to close and open claims create a phantom pending. It is a high pending and a lot of work. They also do not have a vetting process for new employees and hire people on the spot. There is a high turnover rate because they hire less qualified employees and are desperate to fill seats. They do not promote from within because it is too expensive to train. They rather hire someone who has already performed that job.

    Advice to Management

    Listen to your employees concerns. Give them tools to do their job better. Give them clear directives and goals to establish guidelines on how they are ranked. Hire to reasonable standards.

    Access Response

    Mar 9, 2017 – VP Human Resources

    I guess the best way to respond to the readers of our GlassDoor page is with some current facts:

    1. Claims indeed has a recognition program (which includes public recognition and monetary... More


  10. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Approves of CEO

    I have been working at Access full-time (More than a year)

    Pros

    Beautiful building and amenities - including a free gym! Great work/life balance and competitive salaries. Access is filled with great people who care about their jobs.

    Cons

    Even though it is a great location, the traffic in the area can be crazy - especially during the holidays.

    Advice to Management

    Be transparent with your people. We are who make up your company - let us know on a regular basis how the company is performing.

    Access Response

    Mar 9, 2017 – VP Human Resources

    I appreciate you making the special effort of logging in to explain your views.


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