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The latest conversations about Healthcare
7 hours ago
How are your holiday preparations going? Mine was beautiful until I learned that the sport I'd bought supplies for and the private lessons with a certified instructor were no longer wanted by my daughter.....what?? Ugh so now restart shopping...I don't want to give them to her still because I feel like that turns up the pressure to do it anyway.
a day ago
Has anyone have their personal phone number thrown out in a group chat that you did not agree to? Some co workers have my number, but they asked or I gave. Have contacted HR and the supervisor, but since the damage has been done (others have my information) and one cannot erase the information, how should one continue?
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Pay is great for remote coding." (in 15 reviews)
- "Company has the potential to become the leader in its industry; good people to work with." (in 11 reviews)
- "Benefits under Change Healthcare are great for a family." (in 6 reviews)
- "Remote, flexible hours, there aren't any more pros" (in 4 reviews)
- "Great communication between clinical advocate and manager." (in 3 reviews)
- "Horrible training and they do not equip you with the tools you need to be successful" (in 17 reviews)
- "Poor communication, not knowing if you were going to have work to do." (in 12 reviews)
- "The company has poor management." (in 11 reviews)
- "The whole department is overworked and task are added without compensation not even a bonus" (in 3 reviews)
- "I'm still trying to understand how upper management has continued to allow her to be a supervisor." (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of Altegra Health and is not affected by filters.
- 1.0Sep 1, 2022Customer Service Representative (CSR)Current Employee, less than 1 yearGuaynabo, PR
They give you nice chairs and decent space to work.
Terrible management. They force you to work more than what you are clocked in for. Super unethical.
- 1.0Jan 6, 2022Eligibility CounselorFormer Employee
They have a lounge and nice outside area.
They require a lot of effort from new hires, training is way too fast and the environment is toxic.
- 3.0Apr 24, 2016Customer Service RepresentativeFormer Employee, less than 1 yearAlpharetta, GA
It's a temporary agency that hires for Altegra Health for 2 seasons in the health industry for collecting charts: Risk & HEDIS. Usually when the season is over your job is over. Some may be able to stay longer, but Altegra Health won't necessarily hire you permanently. You can work a year or more strictly under the agency. They offer overtime to catch up on the work missed if the system runs slow. Marta is trying to help workers get to Alter Health.
You must meet their quantity in metrics. You are well taught that quality matters. However quantity is the bottom line and you are let go when that standard is not met. The system moves slow. There can be times you are sent home and you don't get paid though it's not your fault. They can be selective on who will be able to do overtime. Altegra Health s planning to move I hope both methods of transportation is highly regarded.2
- 3.0Mar 27, 2015Anonymous EmployeeFormer Employee, more than 1 yearMiami, FL
- as an advocate you get the opportunity to make a difference. Dealing with the Membersn gives for some emotional touching interactions - opportunity for growth (If you play by the rules) - the people/ Altegra health employees are some truly dedicated and remarkable professionals
- don't expect growth unless you're rubbing elbows with the right people. Play nice or you will be over looked - pay is no where near competitive and pay ranges have very little to do with experience or capability and more with "how much did the person who hired you like you, on a personal level" - production employees are thought of as disposable. Little investment is made in their success. No ongoing training. Basically, here's what you have to do, now go do it. Crash and burn? Who cares, you're replacable - management has ZERO leadership skills. Individuals are promoted for "playing nice" and get no training on how to be quality leaders. - Not even close to advocating fair pay for women3
- 5.0May 19, 2021Remote Medical CoderFormer Employee, more than 3 yearsAlpharetta, GA
management, technology, benefits, salary, hours
frequency of chart allocation can be challenging during some months
- 2.0Jun 28, 2017Remote Medical CoderFormer Employee, more than 1 year
When the work is there is a good place to get your feet wet as a coder. The salary is low while you are slow but once you get your speed up it is ok.
Pay is extremely low unless you are very fast and if you are fast enough to make good pay you won't make your 95% accuracy. The worst thing is you will be working your tail off and then suddenly there will be no work. I am a current remote coder, at least as far as being able to log on to the systems, but I haven't worked in over 2 months with no explanation from management and no communication about expected work in the future. In fact the so-called advocate I was assigned won't even respond to me. It is not fair that you are laid off and they don't even tell you. They just don't give you any work. A few of the coders with the highest QA scores are getting a little bit of work but most of us get none. Very poor communication and very poor consistency. They won't even tell you if you need to look for another job. Poor ongoing training.4
- 1.0Sep 27, 2016Remote Coding AuditorCurrent Employee, less than 1 yearAlpharetta, GA
Flexible schedule and ability to work from home are excellent. Opportunity for a newly-credentialed coder to gain experience in coding and update the resume with current experience. Part-time schedule gives you a chance to look for a 'real' job.
Hired July 2016, completed training a month later. Received one email regarding a username/password for accessing company system; after a week without further contact, I called the Help Desk for assistance. Only then did I receive instructions for configuring and accessing the coding portal. THEN my account information was submitted late, necessitating another week's wait for me to even have access to the coding system. I had no information on who I reported to and resorted to digging around in the company organizational chart to find out the name of my advocate. I emailed the advocate to introduce myself and request information. No expectations for accuracy or productivity were shared, either in training or once in production. Chart review system is cumbersome and poorly explained. It took over a week to have my initial charts QAed. No timeframe given for when the coder can be released into regular production. It's to the point I'm logging in daily just to see if I still have system access (and can therefore consider myself hired). Payscale is nebulous and does not appear to reflect what I was told by the recruiter (e.g., per-chart depending on chart length; it's reported as hourly on my pay stub). Despite the fact that there are several hundred coding updates going into effect October 1, there are no plans for training coders on these. Basically, ZERO communication, disorganized onboarding process, no goals or expectations indicated.4
Altegra Health Reviews FAQs
Altegra Health has an overall rating of 2.4 out of 5, based on over 198 reviews left anonymously by employees. 37% of employees would recommend working at Altegra Health to a friend and 25% have a positive outlook for the business. This rating has been stable over the past 12 months.
37% of Altegra Health employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Altegra Health 2.7 out of 5 for work life balance, 2.2 for culture and values and 2.4 for career opportunities.