Altegra Health Reviews

Updated May 19, 2021

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Found 161 of over 193 reviews

2.4
36%
Recommend to a Friend
48%
Approve of CEO
Altegra Health President & Chief Executive Officer Altegra Healt Kevin C. Barrett (no image)
Kevin C. Barrett
66 Ratings
Pros
  • "none unless you count the ability to work from home at times(in 11 reviews)

  • "Great pay, and overnight accommodations(in 11 reviews)

  • Cons
  • "A few of the coders with the highest QA scores are getting a little bit of work but most of us get none(in 9 reviews)

  • "Lack of communication, minimal work and no benefits(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      great place to work - open communication & flexible hours

      May 19, 2021 - Remote Medical Coder in Alpharetta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      management, technology, benefits, salary, hours

      Cons

      frequency of chart allocation can be challenging during some months

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    2. 1.0
      Current Employee

      no pros for me

      Mar 4, 2021 - Customer Service in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      it was close to home

      Cons

      no diversity. pick and choose who will get promoted

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    3. 3.0
      Current Employee

      Management style had no respect for subordinates

      Oct 14, 2020 - Manager Compensation in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      May have assisted clients with medical insurance assistance.

      Cons

      Poor management strategies. Disrespect for other that senior staff.

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    4. 3.0
      Former Employee, more than 1 year

      Great stepping stone

      Sep 9, 2020 - Case Manager in Miami Lakes, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growth opportunities & lots to learn

      Cons

      Poor management & favoritism for promotions

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    5. 2.0
      Current Employee, more than 3 years

      It was good for a while

      Apr 2, 2020 - Technical Support Representative in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Gained experience with computers and tablets

      Cons

      Outsourcing jobs to manila leads to less jobs and poor experiences

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    6. 3.0
      Former Employee, less than 1 year

      Tis' the Season

      Apr 24, 2016 - Customer Service Representative in Alpharetta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's a temporary agency that hires for Altegra Health for 2 seasons in the health industry for collecting charts: Risk & HEDIS. Usually when the season is over your job is over. Some may be able to stay longer, but Altegra Health won't necessarily hire you permanently. You can work a year or more strictly under the agency. They offer overtime to catch up on the work missed if the system runs slow. Marta is trying to help workers get to Alter Health.

      Cons

      You must meet their quantity in metrics. You are well taught that quality matters. However quantity is the bottom line and you are let go when that standard is not met. The system moves slow. There can be times you are sent home and you don't get paid though it's not your fault. They can be selective on who will be able to do overtime. Altegra Health s planning to move I hope both methods of transportation is highly regarded.

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      2 people found this review helpful
    7. 3.0
      Former Employee, more than 1 year

      GREAT PLACE if you know the right people

      Mar 27, 2015 - Anonymous Employee in Miami, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - as an advocate you get the opportunity to make a difference. Dealing with the Membersn gives for some emotional touching interactions - opportunity for growth (If you play by the rules) - the people/ Altegra health employees are some truly dedicated and remarkable professionals

      Cons

      - don't expect growth unless you're rubbing elbows with the right people. Play nice or you will be over looked - pay is no where near competitive and pay ranges have very little to do with experience or capability and more with "how much did the person who hired you like you, on a personal level" - production employees are thought of as disposable. Little investment is made in their success. No ongoing training. Basically, here's what you have to do, now go do it. Crash and burn? Who cares, you're replacable - management has ZERO leadership skills. Individuals are promoted for "playing nice" and get no training on how to be quality leaders. - Not even close to advocating fair pay for women

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      3 people found this review helpful
    8. 2.0
      Former Employee, more than 1 year

      Remote Risk Coder

      Jun 28, 2017 - Remote Medical Coder 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      When the work is there is a good place to get your feet wet as a coder. The salary is low while you are slow but once you get your speed up it is ok.

      Cons

      Pay is extremely low unless you are very fast and if you are fast enough to make good pay you won't make your 95% accuracy. The worst thing is you will be working your tail off and then suddenly there will be no work. I am a current remote coder, at least as far as being able to log on to the systems, but I haven't worked in over 2 months with no explanation from management and no communication about expected work in the future. In fact the so-called advocate I was assigned won't even respond to me. It is not fair that you are laid off and they don't even tell you. They just don't give you any work. A few of the coders with the highest QA scores are getting a little bit of work but most of us get none. Very poor communication and very poor consistency. They won't even tell you if you need to look for another job. Poor ongoing training.

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      4 people found this review helpful
    9. 2.0
      Former Employee, more than 1 year

      Conflicting information

      Feb 8, 2019 - Medical 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Able to Work from home

      Cons

      Education left much to be desired Information was conflicting Some instructors were short with students during training

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    10. 1.0
      Current Employee, less than 1 year

      Steer Clear

      Sep 27, 2016 - Remote Coding Auditor in Alpharetta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible schedule and ability to work from home are excellent. Opportunity for a newly-credentialed coder to gain experience in coding and update the resume with current experience. Part-time schedule gives you a chance to look for a 'real' job.

      Cons

      Hired July 2016, completed training a month later. Received one email regarding a username/password for accessing company system; after a week without further contact, I called the Help Desk for assistance. Only then did I receive instructions for configuring and accessing the coding portal. THEN my account information was submitted late, necessitating another week's wait for me to even have access to the coding system. I had no information on who I reported to and resorted to digging around in the company organizational chart to find out the name of my advocate. I emailed the advocate to introduce myself and request information. No expectations for accuracy or productivity were shared, either in training or once in production. Chart review system is cumbersome and poorly explained. It took over a week to have my initial charts QAed. No timeframe given for when the coder can be released into regular production. It's to the point I'm logging in daily just to see if I still have system access (and can therefore consider myself hired). Payscale is nebulous and does not appear to reflect what I was told by the recruiter (e.g., per-chart depending on chart length; it's reported as hourly on my pay stub). Despite the fact that there are several hundred coding updates going into effect October 1, there are no plans for training coders on these. Basically, ZERO communication, disorganized onboarding process, no goals or expectations indicated.

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      4 people found this review helpful
    Viewing 1 - 10 of 161 Reviews

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