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      Backbase

      Engaged Employer

      Backbase reviews

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      3.1

      46% would recommend to a friend

      (625 total reviews)
      avatar

      Jouk Pleiter

      53% approve of CEO

      42% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.0

      Compensation and benefits

      3.0

      Career opportunities

      2.7

      Senior management

      Backbase has an employee rating of 3.1 out of 5 stars, based on 625 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Backbase employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      625 reviews
      1.0
      Jun 23, 2018

      Developers blamed for beta software fails

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Product is selling a lot, based on promises of a great future. If versions become stable Good people in development team

      Cons

      Be prepared to work long hours as lots of fixes to base software will become your responsibility High turnover as people burn out and managers blame delivery teams Initially things always go great, but watch as things get tough when many extra hours are needed to compensate for flaky versions.

      avatar
      Backbase Response
      7y
      Thank you for leaving a review. The US is important to Backbase is this is why we are growing our local business as well as our teams. Just like you we think our Backbase teams are amazing. We are constantly improving how we are organized and optimizing both employee experience and our product. We are extremely proud of Backbase 6 and how our product is accepted worldwide, as well as how we are recognized as industry leaders. The Backbase product is ever expanding and we often act like explorers. The project teams and our products organization work closely together cross-continents to ‘keep nailing it’ – as our CEO always says - . This doesn’t mean we are perfect and never make mistakes, but that we see development of our product as a journey. Occasional struggles are part of this journey. Simon, VP of Business Services
      1.0
      Dec 10, 2017

      It's all about sale

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to be in sale. Leadership excels at public image

      Cons

      Suck to not be the sale guy, especially after the promise is sold and clients are left to face with the truth

      avatar
      Backbase Response
      8y
      Thank you for your review and sorry to read you left our company with such a feeling. Like all companies we are not perfect, but we take pride in the fact that we are constantly evolving for the best. We take employee feedback very serious. Did you let us know you felt this way? We believe in collaboration between departments. A good example is this years’ Backbase Connect Event where product development and sales worked together with our clients in sharing and learning (find the aftermovie here: https://youtu.be/AmY7_XcsgG0). Simon, Global Head of HR
      1.0
      May 24, 2023

      Horrible Leadership, Horrible Delivery

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great team members - Compelling value proposition - Market leadership position

      Cons

      - Probably the worst CEO, in terms of people leadership, in my career. Insulting, demeaning, and worse still, deluded into thinking that his product is a premium product - The worst delivery organization I've seen in 30 years in fintech. Nothing but broken promises and empty gestures. Customers are completely justified in leaving this platform as quickly as possible - Totally inadequate business support; given the treatment by the CEO, we can't keep finance people long enough to pay our bills - senior leadership is a turnstile; we hire good people but they run for the hills once they see the depth of the dishonesty and dysfunction

      Viewing 1 - 3 of 625 Reviews
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      Glassdoor has 796 Backbase reviews submitted anonymously by Backbase employees. Read employee reviews and ratings on Glassdoor to decide if Backbase is right for you.