Bassett Furniture Reviews | Glassdoor

Bassett Furniture Reviews

Updated March 21, 2017
109 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Bassett Furniture President, CEO, and Director Rob Spilman Jr.
Rob Spilman Jr.
49 Ratings

109 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "I have learned a lot working at Bassett. They have a lot of pride in the quality and workmanship of their products."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist
    Current Employee - Customer Care Specialist
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Bassett Furniture full-time (More than 5 years)

    Pros

    Bassett has great benefits like vacation and personal time. Great health insurance as well. There are opportunities for growth and advancement.

    Cons

    Some of the challenges I have found is sometimes the communication isn't great. Especially when changes are made. Sometimes the execution of the change may need to be thought out more before implementing the change.

    Advice to Management

    Sometimes upper management should listen to what the employees have to say. With us working with the public, our feedback could be helpful in implementing some necessary changes.


  2. "Conniving Design Consultants and Regional Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Selma, TX
    Current Employee - Customer Service Specialist in Selma, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Bassett Furniture part-time (Less than a year)

    Pros

    Nice pay, and pretty decent hours

    Cons

    Boredom and HUGE favoritism. Many Design Consultants especially at the Selma, TX, location runs the show. I hate to say this, but a place where there's too many snotty women, there's going to be trouble. They (the DCs) are bullies who get away with harassing others (in this case me, a former CCS) and of course...after infuriating me, they kiss up to the Regional Manager, who didn't hear me out. She immediately took their side, and I was fired. They are insecure, evil, and miserable women who were most likely upset at the pathetic sells Selma was getting. So upset, that they made jokes about selling their own bodies due to the poor sells they were getting...real professional, but I guess they didn't tell Laura that part.

    Very insecure and unhappy women who despite having good jobs, are obviously very miserable. And apparently, Bassett has a system of helping coworker quarrels, but the regional insisted on using the "this is TX" tripe to release me. Utter garbage and a waste of time.

    I was only part time, but training was overall poor. I was only doing tags, and hardly ever had a time to learn how to sell parts, and do the technical work that a CCS does.

    Advice to Management

    Conniving and full of favoritism, especially the regional manager. Bassett isn't all that it's cracked up to be, and it apparently holds some of the world's most bitter and unhappy females you can find.


  3. "interior design consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bassett Furniture full-time

    Pros

    The staff and hours were great.They give you all the tools to succeed.Quality built product that is
    American made.

    Cons

    Not enough computers for the sales staff on busy days. Phones system is antique. They need an updated system with cordless phones for mobility.


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  5. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Design Consultant in Southlake, TX
    Former Employee - Design Consultant in Southlake, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Bassett Furniture part-time (More than 5 years)

    Pros

    Super great atmosphere, they listen to your ideas to make the company better, custom furniture in 30 days-you can't get much better then that! You have the potential to make lots of money if you're any good at designing. I worked part time so I was able to have great work/life balance and do very well.

    Cons

    Work weekends and holidays, all ladies work there


  6. "Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interior Designer in Dublin, OH
    Current Employee - Interior Designer in Dublin, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bassett Furniture (More than 3 years)

    Pros

    The ability to work with clients on designing their new homes while providing custom furniture solutions. Ability to grow our income.

    Cons

    Would love to have more design options in furniture frames.


  7. Helpful (2)

    "Fun, Creative & Entrepreneurial"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bassett Furniture full-time (More than 5 years)

    Pros

    Bassett truly believes in and upholds it's Visions & Values. We are interested in people who are looking for a career. You have an opportunity to be creative, yet also exercise your business muscles as an entrepreneur. We are constantly evolving and changing, so it is never boring, and it makes me confident that the company knows where it is going and has a plan. We are opening many new stores and this also makes me confident in our financial strength and growth opportunities. Retail people are a special group and we like to work hard, and also have fun. The atmosphere is great in the store. The people are fantastic.

    Cons

    Not a con, just a note that this is Retail, thus it involves weekends, some evenings and holidays. So it's important to know that you are comfortable with this. If you are, then you'll be working with a great team of like minded people.


  8. Helpful (2)

    "Designing for People - Fun and Creative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant in Westport, CT
    Current Employee - Design Consultant in Westport, CT
    Recommends
    Positive Outlook

    I have been working at Bassett Furniture full-time (More than 3 years)

    Pros

    In a sense it's the best of both worlds: I treat my clients as an independent would with access to fabrics, furniture, art all in one place, but am under the umbrella of a major company that has health benefits and new clients always walking through the door. I find the atmosphere in the Studio light and helpful. We as a team help each other and cheer each other on with individual successes. Because of this chemistry, the Studio is a relaxed environment which in my case, opens the door for taking design chances and keeping a sense of humor with my clients and colleagues.

    Cons

    The "Con" is that you work on week-ends. (The pro side is that is when people buy) and your holidays are affected. The 'Con" is that when something does go wrong with an order the client who loved you 30 days ago, now hates you. Then when it is corrected they love you again. I survive by remembering that "a hurricane only lasts for a day".

    Advice to Management

    Not much has to change. You know the problems with customer service and perhaps a special division should be created to only handle customer situations.


  9. Helpful (2)

    "Design Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Consultant
    Current Employee - Design Consultant
    No opinion of CEO

    I have been working at Bassett Furniture full-time

    Pros

    Quality furniture with lots of custom options! Beautiful store with an updated look. Knowledgeable manager. Good training.

    Cons

    Very little for traditional. Over hiring - too many consultants for store volume - someone will always be in trouble for low numbers. If you don't meet your quota for 90 days you get fired! Favoritism toward high writers by manager. Dishonesty by 2 high writers (one is assistant manager). One consultant is mean & nasty but manager does nothing to curb her because she writes well. Hard to sell mattresses with no mattress department - poor selection scattered throughout store.

    Advice to Management

    Position should be base salary plus commission to reduce turnover! Certain behaviors should not be tolerated. Need a few traditional case goods & more office furniture.


  10. Helpful (2)

    "Not recommended"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Design Consultant in Austin, TX
    Current Employee - Design Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great line of furniture and accessories.

    Cons

    This is a management issue and corporate culture issue. They flood the and play favorites. There is money to be made but it is like working at a car lot but indoors. If you have a bad month it could take two months before you are breaking even on quota requirements and eligible to receive commission. This is not a place to work if your average monthly bills exceed $ 3000.00.

     even Work life balance is not obtainable.

    Advice to Management

    Restrupture

    Redue compensation plan from draw aginst commission to salary plus commission.


  11. "Retail sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Sales Consultant in Birmingham, AL
    Current Employee - Design Sales Consultant in Birmingham, AL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Bassett Furniture full-time

    Pros

    Great Benifits, a beautiful place to work.

    Cons

    I have to work all weekends

    Advice to Management

    Don't try and control everything.



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