Brightpoint Health Reviews | Glassdoor

Brightpoint Health Reviews

Updated March 8, 2019
67 reviews

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2.5
StarStarStarStarStar
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Brightpoint Health President and Chief Executive Officer Paul D. Vitale
Paul D. Vitale
38 Ratings

Employee Reviews

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Pros
  • "Good benefits package for full-time workers" (in 6 reviews)

  • "Great benefits and compensation" (in 5 reviews)

Cons
  • "lack of communication between management and staff" (in 5 reviews)

  • "Communication between upper management and workers is still an issue" (in 6 reviews)

More Pros and Cons

  1. "Profesdional"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Treated clients with care and courtesy

    Cons

    There are cons that i have came ad of yet

    Advice to Management

    Hire me..I can be a great asset


  2. "work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Brightpoint Health part-time (Less than a year)

    Pros

    pays well, offers different services to clients depending on site

    Cons

    minimal training or supervision when starting

  3. "started out great..."

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Brightpoint Health full-time (More than a year)

    Pros

    employees rally to support each other

    Cons

    management seen as non-transparent, especially during sudden layoffs


  4. Helpful (4)

    "A truly disgusting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Receptionist in Brooklyn, NY
    Former Employee - Medical Receptionist in Brooklyn, NY

    I worked at Brightpoint Health (Less than a year)

    Pros

    Great salary good benefits dress code

    Cons

    Refuses to provide references issues with pay very gossip and immature work place no regard for team work poor management poor training

    Advice to Management

    Toxicology testing should be a requirement should hire better upper management


  5. Helpful (3)

    "Great Company, Poor Management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Brightpoint Health full-time (More than a year)

    Pros

    Pay, benefits, and access to clients that need services.

    Cons

    Poor Management, Unprofessionalism, and President that cares nothing about the employees that carry to company.

    Advice to Management

    Stop allowing VPs to hire incompent folks based solely on personal relationships.


  6. Helpful (3)

    "Quantity over Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider in New York, NY
    Current Employee - Provider in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Brightpoint Health full-time (More than 5 years)

    Pros

    Timely pay. Generous vacation, personal, sick and holiday time.

    Cons

    Sometime during the past 3 years, Brightpoint lost its focus on quality care and only focused on quantity of NEW patients served by the Agency. Primary Care Providers have become secondary to Business Development. Despite being an FQHC, few residents from the surrounding community are actually served. Business Development busses in new residents of homeless shelters that the Agency has a contract with to obtain physical exams and psychiatric evaluations as required by the shelters. While this raises the number of new patients served, existing patients suffer in contrast. Patients are double and triple booked and walk in’s are encouraged resulting in extensive waiting times to see providers. Referrals to specialists take an exhorbitant amount of time to complete and providers frequently see a patient for a follow up before that patient even has an appointment with the specialist. Electronic prescriptions are routinely sent to the wrong pharmacy or not sent at all. The Agency’s ADHC day Program has been expanded to include a broader range of clients to increase quantity. Primary Care providers are regularly reminded of the need to minimize time with patients. As for new patients, insurance eligibility is first checked at the reception desk upon arrival rather than before. Patients for mental health providers routinely show without the needed referral or are already in treatment at another facility and are brought in by Business Development solely to increase the number of patients served. All this results in a very stressed, inefficient, chaotic work environment where front desk personnel and laboratory med techs take the brunt of the anger; yelling, screaming, and cursing from the patients. Staff burnout and turnover is high. Lunch is 30 minutes if you can actually take it since providers are required to see every patient on their schedule scheduled prior to their lunch break time including same day walk ins. 3 years without a raise or evaluation. Recently, a merit raise was allegedly given but it appears to have been nothing more than a 2% across the board increase with no recognition for quality of work performed or dedication to the company. Most recently, Brightpoint was acquired, “merged” officially, with another health care provider, Hudson River Health Care. The results of the merger will be seen over time . Till then, heed the reviews.

    Advice to Management

    Give the individual clinic managers ability to adapt the clinics to the needs of the immediate community.Focus more on serving patients from the immediate community (as is REQUIRED by an FQHC rather than continuing shortsightedly focusing on transient shelter residents.


  7. "Queens had an excellent team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Worker in Queens, KY
    Former Employee - Social Worker in Queens, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Brightpoint Health full-time (More than 3 years)

    Pros

    The team
    Great salary and benefits

    Cons

    Patients were often double and triple booked

    Advice to Management

    Listen to the needs and concerns of the employees

  8. Helpful (2)

    "Unsafe Clinic Conditions - for staff and patients."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Brightpoint Health full-time

    Pros

    I got HRSA loan repayment

    Cons

    Unsafe working conditions. Clinic operations are amateurish and shoddy. Management is very slow to respond and generally don’t. High staff turnover. Poor communication among staff.


  9. Helpful (4)

    "High turnover of providers and high case load"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Brightpoint Health part-time (More than a year)

    Pros

    See patient reach their goals.
    Caring clinical staff

    Cons

    High turnover of providers resulting in high case load
    High case load affect pt outcome
    No raises in over two years
    Lack of communication
    Too much worries about the numbers and no client treatment outcome


  10. Helpful (7)

    "Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Brightpoint Health full-time (More than a year)

    Pros

    Salary is on time. That's about it.

    Cons

    Very disorganized and all about the numbers. At some point they had lost the priority of provide quality client care and focused more on making sure the quota of engagement rates were met.