CITYMD Reviews | Glassdoor

CITYMD Reviews

Updated August 12, 2018
223 reviews

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3.3
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Dr. Richard Park
136 Ratings

223 Employee Reviews

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Pros
  • "Great co-workers and managers who are very supportive" (in 8 reviews)

  • "Great place to become introduced to clinical medicine" (in 12 reviews)

Cons
  • "12 hour shifts are time consuming" (in 22 reviews)

  • "Short staffed at the sites therefore working long hours with no breaks sometimes" (in 20 reviews)

More Pros and Cons

  1. Featured Review

    "Medical Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Technician in Paramus, NJ
    Current Employee - Medical Technician in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CITYMD full-time (Less than a year)

    Pros

    Great co-workers and managers who are very supportive. Love the company’s culture, and benefits. Free snacks and coffee. You get paid to work out !!! :)

    Cons

    Some sites are understaffed at times. Overall we make it work.

    Advice to Management

    Love this company, I am very grateful to be working for CityMD, keep it up !!:)


  2. "scribe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CITYMD part-time

    Pros

    easy process, work half a week and put it full time because of 12 hr shifts

    Cons

    low pay, long hours, weekends and holidays for no extra pay

  3. "Patient Care Rep. Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CITYMD full-time

    Pros

    Great coworkers and environment

    Cons

    Long hours and low pay


  4. "physician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Physician in New York, NY
    Current Employee - Physician in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CITYMD part-time (More than 5 years)

    Pros

    physician lead organization interested in welfare of its employees and providing high quality medical care

    Cons

    it is a large corporation

    Advice to Management

    keep up the good work


  5. "physician assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician Assistant in New York, NY
    Current Employee - Physician Assistant in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CITYMD full-time (Less than a year)

    Pros

    Serving kindness. Terrific work model. Quality people staffing all sites. Clean work environment.

    Cons

    none. I absolutely love my job and am glad I am part of the CityMD team. It is an honour.

    Advice to Management

    youre doing a great job!


  6. "Classic Man"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant ASM Manager in Bay Shore, NY
    Current Employee - Assistant ASM Manager in Bay Shore, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CITYMD full-time (More than 5 years)

    Pros

    Room For growth and awesome Upper Management

    Cons

    Starting Pay very low and not always kept In the loop

    Advice to Management

    Be Available


  7. "Scribe"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I learned a lot from working with other health care professionals.

    Cons

    Business model; Environment; Difficult to move up

  8. "Best place to work in NY/NJ metro area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Jersey City, NJ
    Current Employee - Tech in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CITYMD full-time (Less than a year)

    Pros

    excellent benefits, work/life schedule, opportunity for OT, much more!

    Cons

    some sites - no parking lots.

    Advice to Management

    for new managers - it is important to know how to manage people.


  9. Helpful (2)

    "Decent medical exposure for first timers, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CITYMD full-time (More than a year)

    Pros

    -scribing is a good introduction to (urgent care) medicine if you have little/no medical experience
    -you interact with every single patient personally and get to witness and assist in a small variety of procedures
    - 4% 401k match
    - if you need OT hours you can pick up shifts easily
    -decently flexible schedule BUT you must work one day of the weekend

    Cons

    DISCLAIMER: I work at a busy site that was often also understaffed, and I alone saw over 30-40 patients in a day. Here are some of the negatives I saw:

    1) The pay is not good for the supporting medical staff. CityMD does not have nurses, but we do have scribes and MA's. Scribes are expected to have bachelor's degrees to qualify for the job, and for $15.50 per hour (in NYC that's nothing) we are expected to simultaneously be scribes as well as "nurses" - and yes, we are encouraged to be intentionally misleading to patients about our job title. There's an attitude among management that $15.50 per hour is fair compensation for scribes because of the added "medical experience" we will get.

    Don't get me wrong, I think it's cool that scribes are expected to be the main person who communicates with patients about their medical histories and medical complaints, and perform other medical and administrative tasks. BUT, for the pay, scribes have a lot of responsibility while not well compensated.

    2) Doctors and PA's. Oh my god does the quality of providers vary A LOT. I've seen wonderful doctors and then I've seen complete morons, and then there are those who are pandering to patients but secretly bash them. They really will hire anyone! These healthcare providers are actually paid well, so they have that going for them. HOWEVER, their yearly bonuses depend on a few factors: 1) patient ratings and 2) visit times. So, they are encouraged to see as many patients per hour as possible (expected at least 5 per hour) while keeping the time spent with patients as low ("efficient") as possible. You can imagine what this does to the quality of medicine you see at CityMD. Doctors are expected to be able to see 60 patients in a day. It's usually easy cases though (nothing like the ER!), so they've got that going for them.

    3) Company cheaps out, morale is low, leaving everyone jaded. Tbh, I didn't expect you guys to give bonuses to medical staff (other than physicians-see above). We were excited when the bosses started promoting their new quarterly bonuses system for site staff. You can imagine how it felt getting an extra ~$100 for each quarter....oh yeah, I didn't feel it at all. That was sarcasm. Seriously, just raise our wages.

    4) High turnover. In the year I worked there, 80% of the original staff I met at my site quit and were replaced. Now, it's understandable why scribes, PCR's (front desk reception), and medical assistants have high turnovers. They're usually young people (under 30 years old) and just getting their careers started. People are usually applying to med school, nursing school, PA school, etc. HOWEVER, the turnover rate for physicians and physicians assistants is high too! Also, we are perpetually lacking in x-ray techs! CityMD pays xray techs significantly less than they would get at a hospital, but their jobs are less stressful. But still, xray techs want $$ and they mainly look elsewhere.

    5) Understaffed. Every year there is a period where most sites are understaffed due to the lower level medical staff leaving, and they are hiring droves more poor souls to replace them. The remaining staff are expected to work doggedly during this time, but are not compensated more for this.

    Advice to Management

    Advocate for the medical staff more. Even if most of the scribes, PCR's, MA's, and xray techs are going to leave after a few years, they are still the people who keep your site running. Trust me, word gets around lightning fast, and new employees quickly find out what working at CityMD is like. Nothing gets done if all you do is try to please the Suits up top while ignoring those at the bottom. Help change the workplace, not reinforce the status quo.


  10. "Medical assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CITYMD full-time

    Pros

    -Paid Training at HQ
    -Opportunity for overtime
    -A lot of patience
    -Benefits include: Dental, vision, and health

    Cons

    -MA’s don’t do many procedures
    -MA’s only do: blood work, ekg, order supplies, and stock rooms
    -No room for clinical growth
    -12 hour shifts

    Advice to Management

    Pay your MA more


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