CSG Reviews | Glassdoor

CSG Reviews

Updated November 13, 2018
354 reviews

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3.9
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CSG CEO and President Bret Griess
Bret Griess
115 Ratings

354 Employee Reviews

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Pros
  • "Flexible vacation plan providing a work life balance culture" (in 51 reviews)

  • "Office work from home flexibility" (in 17 reviews)

Cons
  • "At times, maintaining the right work-life balance can be a challenge with how busy we all are" (in 10 reviews)

  • "no career growth, been in the same position for 6" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Omaha, NE
    Current Employee - Director in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time (More than 10 years)

    Pros

    Challenging work with growth opportunities for those willing to put in the time and effort. Flexible schedule and good benefits. Excellent culture - CSG relies on a set of core values that support the success of the business and ensure employees have a great environment in which to work. CSG has a strong leadership team that employees can really believe in.

    Cons

    Like any technology/services company that's been in business as long as CSG, there are pockets where you can get caught up supporting an outdated legacy product. The good news is, if you're ambitious and willing to learn, CSG is very supportive of employees who want to try something new and apply for openings on other teams.

    Advice to Management

    Keep a finger on the pulse of your people on the floor. Strive to ensure your leaders truly reflect our core values. Keep up the great work !


  2. "Great Environment, Amazing People, Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Lead in Boulder, CO
    Current Employee - Solution Lead in Boulder, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time (More than 10 years)

    Pros

    I have been blessed to be at CSG for nearly 20 years. I have always felt like part of a team. This is a company that will always encourage you to grow and learn all the while working on the most innovative products in the industry. Our work is challenging and always fulfilling. My co-workers are top-notch and our leadership teams can't be beat.

    Cons

    Not sure I can think of any right now.

  3. "Great place to work !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time

    Pros

    Great culture in Denver office...

    Cons

    Working with speed and urgency


  4. "Software Development Engineer II"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time

    Pros

    Flexible vacation plan providing a work life balance culture

    Cons

    Need to update to latest technologies


  5. "Nice Company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends

    I worked at CSG full-time (More than a year)

    Pros

    Friendly Employees, Lots of fun activities

    Cons

    Appraisals are not soo good.


  6. "Product Owner II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CSG full-time (More than 10 years)

    Pros

    Most of the people at CSG are good to work with.

    Cons

    They are continually firing people when we're already understaffed, making those left do more with less.


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Omaha, NE
    Former Employee - Systems Analyst in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSG full-time (More than a year)

    Pros

    People are friendly
    Benefits
    HR department

    Cons

    Transparency across the company
    Sometimes layoffs but not too bad

  8. Helpful (1)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG (More than 5 years)

    Pros

    Great benefits, Work from home on bad weather conditions

    Cons

    Vacation - advertise as unlimited but in general managers don't approve it - After implanting unlimited vacation - employees with 2-3 years in the company get less no of holidays
    You have to be on-call for the code some other team have developed. frequently calls on 5AM and in weekends. Seniors do not take responsibility for the code they developed
    Bonus was changed to engineers who develop code(only 3 employees will get bonus in a team of 32 - that too max 3%). Management takes most of the bonus

    Advice to Management

    Managers are interested in their bonus only - to get their bonuses more they are reducing positions in USA and transferring jobs in Brazil and India
    Management under new CEO is mean
    Poor calculation of revenue


  9. Helpful (1)

    "Butterfly Effect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Administrator in Omaha, NE
    Former Employee - Database Administrator in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CSG full-time (More than 8 years)

    Pros

    Flexibility with working from home. Fellow coworkers support one another. 401k matching to 4%, stock purchase program. Unlimited vacation at managers discretion.

    Cons

    Any change that is made has the potential to be detrimental with an unknown application causing a catastrophic outcome for clients. Applications are intermingled among one another and between teams. Oncall rotation can be VERY brutal, expect implementing code changes at night and if you aren’t implementing them expect to be on at night to validate changes another team does. In the last year the paperwork process to perform necessary work has become time consuming and at times 3 different applications are needed to perform the work. Management appears to be more concerned with their personal bonuses then promoting individual workers via a raise and or with a promotion. Culture within CSG has changed drastically in the last 5 years and it isn't for the better.

    Advice to Management

    CSG is a technical company however the tools to research problems shouldn’t require multiple teams to solve and then even more teams to fix. Spend some time and money and create a NOC to monitor networks and activity. When individuals take on more responsibility aside from saying that is your job give them a bonus or a raise. With tenured people leaving 10+ years there might be something wrong.


  10. "SDE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG full-time (More than 5 years)

    Pros

    401K, benefits - insurance, shares

    Cons

    working hours(they call you anytime to work instantly) - it happens frequently
    Advertised new work culture but in reality it is not


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