CSG Reviews | Glassdoor

CSG Reviews

Updated September 13, 2018
344 reviews

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4.0
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CSG CEO and President Bret Griess
Bret Griess
105 Ratings

344 Employee Reviews

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Pros
Cons
  • "At times, maintaining the right work-life balance can be a challenge with how busy we all are" (in 10 reviews)

  • "no career growth, been in the same position for 6" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Omaha, NE
    Current Employee - Director in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time (More than 10 years)

    Pros

    Challenging work with growth opportunities for those willing to put in the time and effort. Flexible schedule and good benefits. Excellent culture - CSG relies on a set of core values that support the success of the business and ensure employees have a great environment in which to work. CSG has a strong leadership team that employees can really believe in.

    Cons

    Like any technology/services company that's been in business as long as CSG, there are pockets where you can get caught up supporting an outdated legacy product. The good news is, if you're ambitious and willing to learn, CSG is very supportive of employees who want to try something new and apply for openings on other teams.

    Advice to Management

    Keep a finger on the pulse of your people on the floor. Strive to ensure your leaders truly reflect our core values. Keep up the great work !


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSG full-time

    Pros

    Projects and experiences in other countries

    Cons

    office environment and furniture can be improved.

  3. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CSG full-time

    Pros

    Good Benefits and 401k match

    Cons

    Poor leadership within certain sales groups.


  4. "Sink or Swim"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSG full-time (Less than a year)

    Pros

    Focused on doing things the right way, using best practices.
    Moving to microservices

    Cons

    Sink or swim after on-boarding, not much knowledge transfer.

    Advice to Management

    When a employee is requesting advice on how to improve.. "Work faster" or "Work Harder" is not advice.


  5. "Insert operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG full-time (Less than a year)

    Pros

    A lot of over time

    Cons

    Can't grow your carrier without education.


  6. "Great Place, Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time (Less than a year)

    Pros

    Great work life balance, flexible schedules, great people, ethical & good benefits, unlimited vacations.

    Cons

    Old school culture, Processes not standardized nor documented


  7. Helpful (1)

    "Power is granted to teams that lack of power appropriate usage, only know how to pet themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSG full-time (Less than a year)

    Pros

    Office work from home flexibility

    Cons

    Big and slow to adapt
    Isolated silos that becomes barrier
    Innovation is not a must have behavior

    Advice to Management

    Engage more effectively with innovation
    Appreciate more fearless changers than traditional non risk takers

  8. Helpful (1)

    "Awesome!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSG full-time (Less than a year)

    Pros

    Been here almost a month and I can say: Great people, great environment. Benefits are awesome. Unlimited vacation. Everyone is friendly and we work on products that are awesome!

    Cons

    There are none so far


  9. "The people were by far and away the best part of the job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at CSG full-time (More than a year)

    Pros

    Great people. Decent benefits. Strong, stable company. A high number of long-tenured employees. Upper management truly seems to care about employee satisfaction.

    Cons

    Code base is poorly organized, needlessly complex, and monolithic. Realistically it should be burned to the ground and redone from scratch, but is instead being expanded due to pressure from the business. Without major philosophical shifts, it won't surprise me if it collapses on itself within the next 18-24 months.

    There are far too many cooks in the kitchen and very little focus on standards and best practices. Code base has suffered due to this. Management responded by transitioning from feature-based to domain-based development (silos). In theory it should slow the bleeding, but the patient needs more than a couple band-aids and a few liters of saline - which is all this switch really amounts to.

    Past architectural decisions have been questionable at best and terrible at worst. Company is currently transitioning to microservices. This won't work unless they take the time and spend the resources necessary to refactor major parts of the code base.

    Company professes to be agile, but isn't very good at it.

    Until recently DevOps was a total mess. QA environments would go several days without refreshed code. The company eventually wants to go to a CI/CD model, but that's not going to happen anytime soon.

    Advice to Management

    You may have the market cornered with Ascendon at the moment, but don't get too cocky. The platform is facing major architectural headwinds that could allow competitors to come in and rapidly overtake you.

    My "Doesn't Recommend" only covers the project I worked on. Other areas don't seem to be nearly as dysfunctional.


  10. "IOS Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IOS Developer in Chicago, IL
    Current Employee - IOS Developer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time (More than a year)

    Pros

    Really great product base company
    Great agile culture and ethics of working
    Great chance of woking on cutting edge technology

    Cons

    Low annual bonus and increment

    Advice to Management

    Management should look again for low bonus and increment


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