CSG Reviews | Glassdoor

CSG Reviews

Updated January 11, 2019
362 reviews

Filter

Filter


3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
CSG CEO and President Bret Griess
Bret Griess
120 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "At times, maintaining the right work-life balance can be a challenge with how busy we all are" (in 11 reviews)

  • "no career growth, been in the same position for 6" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Omaha, NE
    Current Employee - Director in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time (More than 10 years)

    Pros

    Challenging work with growth opportunities for those willing to put in the time and effort. Flexible schedule and good benefits. Excellent culture - CSG relies on a set of core values that support the success of the business and ensure employees have a great environment in which to work. CSG has a strong leadership team that employees can really believe in.

    Cons

    Like any technology/services company that's been in business as long as CSG, there are pockets where you can get caught up supporting an outdated legacy product. The good news is, if you're ambitious and willing to learn, CSG is very supportive of employees who want to try something new and apply for openings on other teams.

    Advice to Management

    Keep a finger on the pulse of your people on the floor. Strive to ensure your leaders truly reflect our core values. Keep up the great work !


  2. Helpful (1)

    "Company transforming"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG full-time

    Pros

    The company is going through a transformation, lots of new growth initiatives to get involved with, stable financial company.

    Cons

    Some legacy technology that has to be managed and balanced against the newer investments. Not everyone can shift overnight

  3. "Leaving the company was one of the best decisions I've ever made."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Doesn't Recommend
    Neutral Outlook

    I worked at CSG full-time (More than a year)

    Pros

    Fairly stable company with a lot of highly-tenured, great people. Decent benefits. Engaged management. Satisfied long-term customers.

    Cons

    Take everything you know about best practices and throw it out the window. You won't need it. It's mind boggling how a company of this size can be so bad at planning, designing, and developing business-class software. Rank-and-file devs keep their heads down and do as they're told, but they're working within the restrictive confines of a bloated, monolithic, and unnecessarily complex architecture.

    Because the platform is such a brittle, cumbersome mess, tasks take orders of magnitude longer to complete than they normally would. Often times fixing one bug means breaking two (or more) things elsewhere. Re-creating bugs locally and end-to-end developer testing are a major pain.

    The company relies heavily on the Scaled Agile Framework. SAFe is not agile. It's waterfall with sprints, agile ceremonies, and a multitude of performance metrics that management can hold over your head. When it's executed well it's merely annoying and heavily bureaucratic. When it's executed poorly (like it is at CSG) it's a complete hindrance to productivity and morale.

    The project involves multiple dev teams, and there's definitely a pecking order. The favored teams get all the really visible, high-value work, and the lesser teams get to fight over the table scraps that nobody else wants to do.

    Advice to Management

    Take a long, hard look at your processes and practices. Fix the horrendous architecture. Make sure your microservices effort doesn't become an excuse to break the existing crappy codebase into a several smaller piles of crap.


  4. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time

    Pros

    Challenging work with growth opportunities for those willing to put in the time and effort. Flexible schedule and good benefits. Excellent culture

    Cons

    Working with speed and urgency


  5. "Software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG full-time (More than a year)

    Pros

    Good team to work with

    Cons

    Layoffs happens a lot. No notice.


  6. Helpful (1)

    "Layoffs are just part of the culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Omaha, NE
    Current Employee - Senior Business Analyst in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSG full-time

    Pros

    flexible, ability to work from home, casual dress, unlimited vacation

    Cons

    there are layoffs every few weeks


  7. "Technical Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CSG full-time

    Pros

    Good company to work and great people.

    Cons

    Lay off every year, management needs to do a better job making sure to keep good employee.

  8. Helpful (3)

    "Declining culture of hire & fire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CSG full-time (More than 10 years)

    Pros

    * Opportunity to work with talented, dedicated people. Depending on where you land, you could have a great group of peers and managers.

    * Fair pay, in line with industry standards.

    * Benefits are still decent (but have been slowly eroding for years). When they offer "unlimited" vacation, they really mean a maximum of 5 weeks or so, heavily dependent on your seniority.

    * Strong emphasis and initiatives toward creating a more 'hip,' current, and agile culture.

    Cons

    * Hiring and spending sprees inevitably result in annual layoffs in November / December.

    * Company is actively working on replacing U.S. workers with cheaper labor in Bangalore, India. The November 2018 announcement of the layoffs of 60+ stateside workers and the immediate closure of a dozen open job requisitions was followed by the announcement that they were hiring 70+ workers in Bangalore.

    * Occasional "heroic efforts" involving late hours and weekends eventually become expected. Upper management always sides with demanding clients and tells employees to "make it happen," rather than helping manage client expectations.

    * In general, things have been going downhill for at least 5 years now, and the company's longstanding reputation as a good place to work has all but disappeared.

    Advice to Management

    It doesn't matter; management will do what management wants to do.


  9. Helpful (1)

    "Tech Support DevOps"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support DevOps in Omaha, NE
    Current Employee - Tech Support DevOps in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at CSG full-time (More than a year)

    Pros

    Fit for lazy environment seeking employees

    Cons

    1. Extra night hours with no additional compensation or comp off's
    2. Dead end jobs and managers usually don't support changing to internal teams. Will get targetted by politics in teams and will be forced to perform routines mundane night tasks if you apply internally(which will be notified to reporting manager instantly)
    3. work-life balance is for show only. unlimited vacation is a myth. Applied leaves will never get approved if the manager dislikes you.
    4. No respect or support for entry-mid level employees. Every year manager's non-favorite employees will get laid off in the name of budget and freshers will get hired.
    5. TOO STRESSFUL ENVIRONMENT when their client is unhappy which is almost always.

    I wouldn't suggest anyone to work at this company. Management and HR turn blind to complaints(including verbal abuse) and moves on with complete disregard to your services.

    Advice to Management

    When you see qualified people in same team openly complaining and leaving, and always having to hire new people every 6-8 months, you already know your manager is at fault. Take actions on them and not promote them when you are aware of their mistakes


  10. "Great Environment, Amazing People, Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Lead in Boulder, CO
    Current Employee - Solution Lead in Boulder, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG full-time (More than 10 years)

    Pros

    I have been blessed to be at CSG for nearly 20 years. I have always felt like part of a team. This is a company that will always encourage you to grow and learn all the while working on the most innovative products in the industry. Our work is challenging and always fulfilling. My co-workers are top-notch and our leadership teams can't be beat.

    Cons

    Not sure I can think of any right now.