CSG Reviews

Updated May 5, 2021

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4.1
80%
Recommend to a Friend
97%
Approve of CEO
CSG President and CEO Brian Shepherd
Brian Shepherd
49 Ratings
Pros
  • "Good work life balance promoted(in 81 reviews)

  • "Work environment, flexibility what not(in 46 reviews)

  • Cons
  • "Career growth is not directly proportional to the efforts(in 15 reviews)

  • "Middle/upper management re-organizes every few years(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      CSG is an amazing company to consider, employees and customers alike!

      Feb 25, 2021 - Desktop Support Administrator II in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture, Innovative, Challenging, Rewarding & Fun! Wonderful paid for learning resources, continuing education is highly encouraged!

      Cons

      hard to think of any negatives!

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    2. 5.0
      Current Employee, less than 1 year

      Great culture

      Apr 20, 2021 - Vendor Relationship Manager in Omaha, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong executive leadership. Strong culture. Great benefits.

      Cons

      Small bonus payout. Not many cons.

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    3. 2.0
      Former Employee, more than 3 years

      Great benefits, poor management

      Mar 12, 2021 - Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Unlimited vacation (salaried employees) 401k matching up to 5.5%, health, vision and dental insurance, HSA contributions.

      Cons

      Be prepared to have your job become your life, high expectations and lots of pressure with little to no support. Raises and promotions are almost impossible to attain. Be prepared to have a terrible review year over year and pigeon holed into a specific role with no opportunity for professional growth or development. Don’t be shocked if your boss has an ego and talks down to members on their team. This environment is toxic, I’ve seen many years shed and great, hard-working employees leave because of poor treatment and lack of respect. Each department is siloed and it’s impossible to get cooperation across the organization. A very dysfunctional company that makes employees take numerous surveys a year and then does nothing with the results and still wonders why turn over is high and no one would recommend this company to a friend.

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    4. 3.0
      Former Employee, more than 8 years

      Great company overall, but beware if you want to get promoted....they won't do it.

      Apr 15, 2021 - Senior Marketing Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility Unlimited Vacation policy Nice people Great internal communication from executives Great office location/environment - Denver and Chicago

      Cons

      Ability to get promoted, managers fail to set out a plan to follow for promotion, many qualified people to progress in careers, they bring people from the outside who, in most cases, take a long time to ramp up and then CSG lets them go. It's been this for awhile and many long timers, who put in their sweat and tears are leaving

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      2 people found this review helpful
    5. 1.0
      Former Employee, more than 5 years

      Toxic People Leaders, Toxic Culture

      Apr 5, 2021 - Consultant in Omaha, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good technology available to do your job

      Cons

      The politics at CSG control every facet of the company. The HR managers and CHRO talk a big game, but they don't back it up. The minute the company wants to save money heads are on the chopping block and they do everything they can to "spread it out" so it doesn't appear that there are mass layoffs. The truth is that they lay people off at the drop of a hat to make their numbers look good for investors, and then turn around and open those jobs again as soon as they've done all of their financial reporting. Ethics issues are also a HUGE problem. People have to tear each other down to get a leg up. Their "values" are a joke. They create teams and surface level support women, etc. just to show how "woke" they are. When it comes down to it they are a business and their employees are a disposable commodity.

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      2 people found this review helpful
    6. 5.0
      Current Employee, less than 1 year

      This company gets it! Amazing place to work

      Apr 19, 2021 - Executive Director - Finance in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong corporate culture with a sense of purpose. Colleagues are motivated to super-charge growth. Flexible work arrangements.

      Cons

      None that come to mind

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    7. 1.0
      Former Employee, more than 3 years

      You’ll be ok - if you are ok with constantly telling leadership how ‘smart’ they are

      Apr 17, 2021 - Security and Infrastructure Employee in Omaha, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good PTO, good 401k match

      Cons

      Senior leadership in the CIO org are all from another organization in Omaha that let them go. They came to CSG years ago and circled the wagons. Al they do is talk about how smart they are and how they saved CSG. If you don’t think or say that then you’re not part of the club. It’s honestly ridiculous. And the best part is they complain about each other behind their backs! It was like middle school!

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      1 person found this review helpful
    8. 4.0
      Current Employee, more than 10 years

      CSG

      Apr 30, 2021 - Senior Software Development Manager in Omaha, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is very flexible and focused on a good work culture

      Cons

      It’s a large company and lay offs are not uncommon

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    9. 4.0
      Current Employee, less than 1 year

      Good company to work with if your management is good

      Apr 22, 2021 - Software Development Engineer in Fort Worth, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and that's all their selling point

      Cons

      Some team management is not good and so you will never have any growth in salary or position. Long work hours.

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    10. 3.0
      Former Employee, more than 3 years

      Job Title

      Apr 5, 2021 - Development Manager in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good collaborative culture and people are great to work with.

      Cons

      Management in cases doesn't value its people. If your asked by the company to pick up a different role (and your performing well at that role) and your title doesn't match, beware.

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      1 person found this review helpful
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