CallFire Reviews | Glassdoor

CallFire Reviews

Updated August 23, 2018
21 reviews

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4.6
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Michel Veys
12 Ratings

Employee Reviews

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  1. "First week, and I'm LOVING it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Front End Engineer in Santa Monica, CA
    Current Employee - Senior Front End Engineer in Santa Monica, CA
    Recommends
    Positive Outlook

    I have been working at CallFire full-time (Less than a year)

    Pros

    I started with CallFire this week and I must say this is a pretty cool company. Great culture, open space, unlimited snacks, and the people are just amazing. Very good work-life balance, and again the people! :)

    Cons

    None yet. (will update in the future)

    Advice to Management

    I appreciate the opportunity to work here and looking forward to learning and growing with the company!


  2. Helpful (3)

    "Misleading"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CallFire full-time

    Pros

    - Fellow employees are amicable
    - Free lunch on Tuesdays

    Cons

    - The Support and CSM Team are under the umbrella of 'Sales', which means that customer service is skipped over in favor of sales sales sales
    - Bonuses can be retracted at any point, regardless if you met goals.
    - HR Department is seriously lacking. Hope you never get sick. Also, don't expect much privacy if you get seriously ill or voice concerns about management/coworkers, it will most likely be used against you in any future meetings with HR.
    - Turnover in non-salaried positions (anything CS) is rampant.
    - Too much work for too little staff. There's some people that work what seems 15 hours out of 24 each day.
    - They expect you to work some nights and weekends in certain roles but won't tell you this until after you're hired and start working.
    - Almost no growth possibilities. If you want to move up in the corporate ladder or want a real raise, you have to go find a job elsewhere.

    Advice to Management

    Please stop hiring your buddies in positions of management. It's definitely not helping the company and is causing a lot of employees to jump ship.

  3. Helpful (2)

    "A great, maturing company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Devops Engineer in Los Angeles, CA
    Current Employee - Devops Engineer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CallFire full-time (Less than a year)

    Pros

    Wonderful company culture. Laid back and casual work environment. Everyone at the company is open, honest, and available. It feels as if you, your team, and senior management are all on the same page when it comes to work. There is a balance between team and personal recognition and bonuses are fair.

    Cons

    Progress sometimes stagnates as decisions are being fleshed out.


  4. Helpful (1)

    "Great company to grow with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CallFire part-time (Less than a year)

    Pros

    Great culture. Flexible. Dog friendly. Great location on the beach. Large company growth.

    Cons

    If you are commuting, traffic is terrible.


  5. "Great Culture and Honest People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CallFire full-time

    Pros

    Great work-life balance. Smart professionals on every level. Location is great. Many growth opportunities, engaged leadership.

    Cons

    None, sometimes the sunny beach of Santa Monica has a bit of fog roll in.

    Advice to Management

    Glad to be a part of this family, great work and best of luck in times to come.


  6. Helpful (1)

    "Best place I ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of User Experience in Santa Monica, CA
    Former Employee - Director of User Experience in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CallFire full-time (More than 5 years)

    Pros

    I had an experience of a lifetime at CallFire. I wouldn't trade it for anything.

    Amazing culture and community
    Dog friendly
    Flexible hours
    Room for growth
    Lots of great perks and benefits

    Cons

    Next to the beach so it can be difficult to focus. Parking is tough I'm Santa Monica, but that's ok. Honestly I have no complaints.

    Advice to Management

    Keep being awesome!

    CallFire Response

    Nov 1, 2017 – HR Consultant

    We pride ourselves in providing great benefits and are always looking to improve what we do for our employees.


  7. Helpful (6)

    "Used to be the best company I'd ever worked for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CallFire full-time (More than 5 years)

    Pros

    CallFire was founded by a solid team of passionate, caring, intelligent, savvy, natural leaders who prioritized their people over everything else, leading to regular compliments from customers about their stellar customer service and their repeatedly being voted one of The Best Places to Work in LA by LA Business Journal.

    - Focused on growth and innovation
    - Smart people, fun work atmosphere, startup-style perks (e.g. dogs in the office, weekly lunches, beer in the fridge)
    - Santa Monica office location is 2 blocks from the beach and near the promenade
    - Solid health benefits, laid-back office atmosphere
    - Great career springboard for new, talented developers
    - Still a great place to work if you're in a technical department / role

    Cons

    - Drastic, recent changes in upper management mean there's no telling how long any of the above Pros will last
    - Company values seem to have taken a shift from employee development, company culture, quality customer service and innovation to aggressive sales and strategic expansion purely for financial gain (seemingly at whatever cost)
    - Prioritization of dev and other technical teams consistently overshadows the needs of employees in other departments (whether it's via a lack of career opportunity, a below-market salary, etc.)
    - Growth from within is possible, but in CSM/sales and marketing departments, this is possible only after being underpaid for your skills while you "prove" you're worth more (for free), followed by a strategic fight to actually receive the pay you've "earned"
    - Treating colleagues with respect and kindness is no longer prioritized over one's ability to generate profit for the company, resulting in employees being promoted to management or managers being brought into the company who are potentially talented and driven to boost company growth, but lack empathy and basic social / interpersonal skills

    Advice to Management

    Undo all of the "Cons," regain focus on all of the "Pros."

  8. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CallFire full-time

    Pros

    Amazing culture. Great benefits. Very flexible. Fantastic leadership

    Cons

    Constancy of change. Not clearly defined (in some cases) career paths

    Advice to Management

    Keep on doing the same things. Listen to the market. Listen to the team. Keep growing, maturing, and building a great organization


  9. "Would recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Santa Monica, CA
    Current Employee - Operations in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CallFire full-time (More than 5 years)

    Pros

    - opportunities for personal and professional growth
    - challenging and engaging work
    - awesome health & dental benefits
    - parking spot in Downtown Santa Monica
    - free lunch weekly, fridge stocked with virtually anything requested
    - lots of opportunities for (optional) team activities

    Cons

    - no matching 401k program currently

    Advice to Management

    Keep people feeling valued, and provide standardized opportunities for advancement.


  10. "Fantastic Company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CallFire full-time

    Pros

    - terrific atmosphere, fun office culture
    - great employees, smart and talented leadership
    - great benefits and perks
    - encouraging long-term outlook. this company has a bright future!

    Cons

    - not much in the way of cons, though I will say that the starting salaries are a tad bit below industry standards

    Advice to Management

    Keep up the great work! This is probably the best company I've ever worked for.