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CenterPoint Energy

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CenterPoint Energy Reviews

Updated Oct 3, 2022

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Found 581 of over 678 reviews

3.4
61%
Recommend to a Friend
39%
Approve of CEO
CenterPoint Energy President and Chief Executive Officer  David J. Lesar  (no image)
David J. Lesar
125 Ratings

Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of CenterPoint Energy and is not affected by filters.

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  1. 5.0
    Current Employee

    Job

    Oct 1, 2022 - Gas Mechanic 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good hours Plenty of overtime opportunity

    Cons

    Hourly wage isn’t enough for the hard labor work we been

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  2. 4.0
    Former Employee, more than 5 years

    Great Pay and Benefits

    Jun 7, 2022 - Customer Service Representative (CSR) in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits and pay were great if you are hired on prior to 2011. Shortly thereafter they started hiring temps-to-perm and were paying next to nothing in comparison to what they pay the more tenured employees in customer. Centerpoint Energy is an amazing company to work for once you get outside of customer service. The annual bonuses were also a pretty nice perk. They used to be pretty good about giving annual raises but then started cutting back and giving only pennies on the dollar to even the top performers. They lost a lot of good people this way. If you are looking for job security and you have great performance, this a great place to work.

    Cons

    Shift bids every six months based on performance so if you have a bad streak you could end up with a terrible shift that does not accommodate your needs. If there is ever a state of emergency that causes a power outage for an extended amount of time, prepare to work 12 hours a day in customer service. You will not be allowed to go home, you will have to stay in a hotel nearby the headquarters or a makeshift office that they set up offsite.

    Continue reading
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  3. 4.0
    Current Employee, more than 10 years

    Forward Thinking Ideas

    Oct 3, 2022 - Call Center Team Leader in Evansville, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team environment. Always someone to assist. Continuous improvement mentality

    Cons

    Current challenge is finding new motivated representatives.

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  4. 5.0
    Current Employee, more than 1 year

    Great Culture

    Sep 19, 2022 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great management, they want you to succeed and give you guidance to do so. Great training. Given all the resources you need to do your job well.

    Cons

    Customers can be cruel but that’s the line of work, customer service. You never know what your going to get

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  5. 4.0
    Current Employee, more than 1 year

    Job Experience

    Sep 28, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good company culture Coworkers respect you

    Cons

    Company currently seems to prioritize shareholder value

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  6. 5.0
    Current Employee, more than 10 years

    Great company!

    Sep 18, 2022 - Consultant/Account Manager in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Longevity and stable company to purse a career.

    Cons

    Do not have anything to share!

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  7. 1.0
    Current Employee

    Horrible Culture and Management

    Jun 16, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I used to love this organization but now I can’t get away from here fast enough. While other organizations are doing all they can to make sure employees succeed THIS place is quite the opposite. Unsupportive managers who don’t know the work. Raises and bonuses weaponized to control people and ensure brown nosing. You cannot be yourself. Hardly any sick time or vacation. This company is going in the opposite direction of every other organization that receives praises from their employees. This company does not care about their employees on a business or a personal level at all.

    Cons

    Only 5 sick days for you and your family for the entire year. They stopped allowing people to purchase vacation. The health benefits are expensive. If you make the personal choice to not have a vaccine they will charge you for it no one knows where the money is going despite the fact there is no vaccine mandate and multiple people who have been vaccinated and boosted have been carrying the virus at the job. The CEO does not believe in work from home there is constant driving around and in person meetings which could be conducted via WebEx. The ultimate goal of management at this organization is control they could care less who knows how to do the work as long as they are able to control everyone . There is absolutely no diversity or inclusion there is one race that dominates at this organization and I cannot say what is without my post being denied. Good ole boys club.

    6 people found this review helpful
  8. 3.0
    Former Employee, more than 8 years

    Bad work ethic

    Sep 29, 2022 - Construction Worker in Lufkin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and days off

    Cons

    Poor management and leadership rolls

    Continue reading
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  9. 4.0
    Current Employee

    Good employer to work for

    Sep 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Committed to inclusivity and safety good work life balance

    Cons

    Generally more busy early in the morning

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  10. 5.0
    Current Employee

    Junior SOC Analyst

    Sep 2, 2022 - Jr. SOC Analyst in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team Good Communication Flexible Cooperative

    Cons

    No full time position open often No raise Hybrid schedule

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Viewing 1 - 10 of 581 Reviews

CenterPoint Energy Reviews FAQs

CenterPoint Energy has an overall rating of 3.4 out of 5, based on over 678 reviews left anonymously by employees. 61% of employees would recommend working at CenterPoint Energy to a friend and 51% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, CenterPoint Energy employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CenterPoint Energy. This rating has decreased by -4% over the last 12 months.

61% of CenterPoint Energy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CenterPoint Energy 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at CenterPoint Energy to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.

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CenterPoint Energy Photos

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CenterPoint Energy photo of: After Volleyball at the Annual Picnic (Offices in Background)
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CenterPoint Energy photo of: 2010 Annual Picnic, Backup Power Shed and Power Plant in the Distance
CenterPoint Energy photo of: Halloween Decorations in 1/6 of Cube World (Office Interior)
CenterPoint Energy photo of: Celebrating Accomplishments at Peli-Peli Restaurant (Dec 2013)
CenterPoint Energy photo of: Volleyball at 2010 Annual Picnic on Office Grounds

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Affiliated Companies

CenterPoint Energy Houston Electric, LLC

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