Cook Out Reviews | Glassdoor

Cook Out Reviews

Updated November 19, 2017
242 reviews

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3.4
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Jeremy Reaves
84 Ratings

242 Employee Reviews

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Pros
  • Learned how to work in a fast paced environment while maintaining good food quality (in 13 reviews)

  • Great pay plus you can work all the hours you want perfect if you have no one (in 23 reviews)

Cons
More Pros and Cons

  1. "restaurant team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Team Member in Oxford, MS
    Former Employee - Restaurant Team Member in Oxford, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cook Out part-time

    Pros

    Cook out has amazing food. I love the different combination of shakes. We always had fun talking and communicating about the orders coming it. I love puzzles and mysteries, and every order one was like one.

    Cons

    A Couple of the managers kinda didn't respected your schedule. or worked you to death.

    Advice to Management

    No advice I noticed that there are all new managers


  2. "Devote your life"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cook Out full-time

    Pros

    Pays well, endless hours, half priced food

    Cons

    Employees and managers are lazy

    Advice to Management

    Not all management is bad. The Knoxville market is burning.

  3. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Approves of CEO

    I worked at Cook Out full-time

    Pros

    It helped me get a chance to see what the work life was like

    Cons

    It was very unprofessional and unorganized


  4. "Good for teens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Suffolk, VA
    Former Employee - Sales Associate/Cashier in Suffolk, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good for first job for teens or as a second job, they are very divers, and sharpen customer service skills as well as speed

    Cons

    Hours can be random so not good for those who are looking for solid hours, can be very fast pace at times and is not for everyone

    Advice to Management

    Apply insintives for workers that need a push in the right direction


  5. "No Raises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cook Out part-time

    Pros

    Half off food
    Relationships with coworkers

    Cons

    Long Hours
    Not considerate of employees
    Too competitive
    No raises

    Advice to Management

    Take care of employees


  6. "27 Reasons why Mangers should never work at Cookout!!!! Horrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cook Out full-time

    Pros

    From my experience there is nothing good to say about this company. It is poorly ran.

    Cons

    1. The training program needs to be updated and training stores need to be certified to ensure that new MITs are being trained properly. As of now this does not exists. Not sure why they have training stores when Mangers are trained by the crew not by the Mangers.
    2. The Mangers are rude and not helpful to new Mangers, when a new manger makes a mistake they embarrass them and make them feel dumb.
    3. The Manger has to open the entire store alone and according to their policy book there is only one manager allowed in the store before 10 am. Imagine having to set up the entire store, clean the parking lot, scrub it and take out all the trash and do all the prep and then you have to do all your manager paperwork.
    4. Policy book needs to be updated. It says one thing and you do another. Nothing in that policy book makes sense. You have to ask your employees to step off the property when you leave to go to the bank or they cannot even be on the property on break. Then the book says they can only purchase food while on break and they must be in the building but yet you make them leave on break.
    5. They leave the back door open all night and day. They are just asking to be robbed.
    6. The team trainers are rude to new managers and crew and their response to this is it’s the cookout way.
    7. They cook raw chicken and use the same tongs to serve cooked meat.
    8. They serve thawed out spicy chickens because they bring too many up and leave them in the drawer.
    9. Whenever you ask a question about why something is done like that but the policy book says to do it another way, they say the policy book is not updated and it’s just their way of doing things and was told to not ask questions and just do it.
    10. What employers asked you to not ask questions? Their training book has a lot of grammar mistakes in it and makes no sense at all. Just repeats itself all over again. It doesn’t matter because they don’t go by that book anyway.
    11. They have some managers that think they are the greatest and have a serious chip on their shoulder.
    12. The managers that are supposed to be training stores are rude and act bothered by having to show you anything. They are the most unpleasant people I have ever worked with.
    13. They require you to pay 25 dollars for a background check and yet it’s not worth wasting your money because it’s a terrible place to work.
    14. Employees eat and drink whatever they want all day long and managers say nothing. I bet their not making food cost.
    15. Cashiers cannot count tills before being assigned a till and several cashiers are allowed to run on that till. No Accountability.
    16. Mangers play with employees while you are trying to work all through the line such as wrestling. This is very unprofessional.
    17. It is impossible to take orders up front or in the drive thru because the crew and mangers are so loud that you can’t hear the customer speaking.
    18. They only care about drive thru SOS and could care less about front line.
    19. They require employees to grab products with hands on fry station to put product in the fryer. Although the policy book says they are supposed to have two sets of tongs at the stations for that, but again not used and followed.
    20. 1 out of 5 managers who start at Cookout quit because of the manger, team members and the practices.
    21. They need to get with the new technology because managers spend too much time on paperwork.
    22. Employees and managers cuss all throughout the store and I am sure customers can hear them.
    23. They spend employees home after one or two hours of working because they are slow.
    24. They stay open till 3 and 4 am for 40 dollars in sales. Makes no sense.
    25. They require you to work 55 to 60 hours a week and managers are not allowed to have weekends off.
    26. They boil out fryers on the busiest day of the week. This makes no sense either.
    27. Closing mangers are required to stay after closing to do prep.

    Advice to Management

    You need to update your policy book. When new managers read this book, they have no clue what the right way is because the book makes no sense and contradicts itself and nothing is done that way anyway. The policy book is supposed to be a standard and it’s apparent that the standards are not set too high for Cookout. This book is important to new managers because I assure you that your training managers and other managers are not helpful in their training and that leaves the MIT clueless. You need to get rid of people who are rude and think they can talk to people any way. Yet you have a policy that says that anyone that is companied on for rudeness will be terminated. This must only apply to customers because you sure do have a lot of rudeness going on. NO ONE wants to go to work every day and be talked to crazy or made to feel dumb. People make mistakes and when that happens you just fix the problem and move on….. NOT cookout they make you feel like an idiot and then give you a hard time about fixing the order or whatever it is. When someone is in training what do you think that means. That they are training and that they will make mistakes, it’s a learning process. It is through our biggest mistakes that we learn from that make us better. This company has poor management and those employees and managers that think cookout is great has no true idea what a successful company looks like.


  7. Helpful (1)

    "Think again!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Cook Out full-time (More than 3 years)

    Pros

    They will let you work as many hours as you want.

    Cons

    you have to pretty much run the whole restaurant by yourself and get paid very little to work as hard as you have to. Also you get treated terrible by customers and managers. They tell you that cookout is your life, they do not care if you have emergencies, get sick, or want time off for any type of holiday or family event. I worked there for almost 4 years and missed out on so many things just to work 70 hour weeks and be treated like crap. Also got screwed out of hundreds of dollars on bonuses and you will not get an explanation on why you didnt get the money or where it went.

  8. "Lots of hard work, but the pay is worth it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Spartanburg, SC
    Current Employee - General Manager in Spartanburg, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cook Out full-time (More than 5 years)

    Pros

    Great pay
    Great People
    Fun work environment
    Plenty of bonus and promotion opportunities
    Meet lots of great people
    Free meals

    Cons

    Unpredictable schedules
    Lots of manual labor
    Always busy, managers don’t get breaks
    Store closes at 4 in the morning, so lots of long nights.

    Advice to Management

    Keep a good head on your shoulders.


  9. "Working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier
    Current Employee - Cashier
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cook Out full-time (More than a year)

    Pros

    Flexible hours, If you want to work certain shifts they will work with you.

    Cons

    there are no cons for this job


  10. "Cookout cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Cook Out full-time

    Pros

    -weekly pay
    -half off food
    - great training
    -fast pace

    Cons

    -long hours
    -on feet for long periods


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