Coventry First Reviews | Glassdoor

Coventry First Reviews

12 reviews

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Full-time Part-time

2.2
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Alan H. Buerger
7 Ratings

12 Employee Reviews

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  1. Helpful (4)

    "Good place to start; not to stay. Great for people who want to do little work and coast along."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Fort Washington, PA
    Former Employee - Financial Analyst in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coventry First full-time

    Pros

    People are nice, job is extremely simple, benefits are great.

    Cons

    Dull location--small town with nothing around; pay is way below market value--the benefits, though great, don't come close to making up for it; job isn't intellectually stimulating--anyone can do it; nepotism; no sponsorship or reimbursement of any kind for exams, certifications, schooling, etc. Around half the people got laid off or left (including myself) in the past couple of years; Owners are greedy.


  2. Helpful (7)

    "Terrible work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Washington, PA
    Former Employee - Anonymous Employee in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Coventry First full-time (More than a year)

    Pros

    The job itself is interesting without being overly stressful.

    Cons

    You feel like you're constantly being watched (because you are). You're treated like a child and management is extremely unprofessional- you can't get through a day without at least 3 passive aggressive emails in your inbox. The egos of some people there interrupt their ability to manage effectively and ultimately end up making the entire department miserable. Every morning you can hear the universal sigh across the office of people coming to the realization that they unfortunately still work there. I wouldn't recommend this place to anyone- they suck the life out of you. You'll regularly hear people discussing how much they would rather be in prison than spend another minute there.


  3. Helpful (5)

    "Coventry 2015"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at Coventry First full-time (Less than a year)

    Pros

    At Coventry you get the opportunity to work with a lot of smart, good people, and do interesting work in a fairly young financial field.

    Cons

    Several years ago I would have rated this a great place to work. During the past several years they have virtually frozen salaries and slashed benefits across the board. The culture recently has moved from laid back to extreme micromanagement, focusing on minutia that no longer really accomplishes anything in terms of adding value.

    Advice to Management

    Try to oversee the company in a broader way, focusing more on big picture. It would do a lot for morale to bring back targeted bonuses for employee performance as well.


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  5. Helpful (7)

    "During my time at the company I often felt just like a warm body."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Services Coordinator in Fort Washington, PA
    Former Employee - Contract Services Coordinator in Fort Washington, PA
    Doesn't Recommend

    I worked at Coventry First full-time (More than a year)

    Pros

    Subsidized cafe on-site offering delicious, healthy meals at an affordable price. The office interior is very high end including artwork and top of the line work stations.

    Cons

    Senior leadership is clearly motivated by profits only. There is a great lack of communication coming down from the top. Many of the lower level positions offer little opportunity for advancement. There is also a great deal of nepotism.

    Advice to Management

    Meet with your employee's more often. Provide business updates at least on a quarterly basis. Learn to show more compassion. For example, the CEO announced there would be no pay raises in 2012 and then the following day announced a Q&A with an artist that commissioned the new "art garden" on the executive floor. In 2012, nearly 100 people were laid off yet the company was able to retain there luxury boxes and box seats at all 3 Philadelphia sports venues. The remaining employees were also given a free trip to the Bahamas shortly after the lay-offs. This illustrates a clear disconnect between upper management and their employees.


  6. Helpful (3)

    "Dull, boring place to work but does offer security and little stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Fort Washington, PA
    Former Employee - Financial Analyst in Fort Washington, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Coventry First full-time (More than a year)

    Pros

    Most of the time, the workload was very low. You can easily coast by if that's your thing. I don't recall anyone being fired for poor performance in the 2+ years I worked there, and there were definitely people who put in little to no effort. They also have tickets to a lot of sporting events that they regularly let the employees take. The health insurance plan was also very good.

    Cons

    The actual work is dull and repetitive. It's literally the same thing every day. The pay is low and so are annual raises - if you even get one. Opportunity for advancement is null for 95% of the people there. Many of the management policies are needlessly strict (i.e. every employee's hours are 8:30-5:30 with a 1 hr lunch, no exceptions. all semi-interesting websites are blocked. no casual dress days except for special occassions, etc.).

    Advice to Management

    Well, they can read the cons list if they care, but I can't really blame them if they don't care. They've made an obscene amount of money and the grunt workers can be replaced easily enough. No real need to treat them better or give any more of your money to them.


  7. Helpful (2)

    "Good Place to start a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Contract Analyst in Fort Washington, PA
    Former Employee - Associate Contract Analyst in Fort Washington, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Coventry First full-time (More than a year)

    Pros

    If you are a Philadelphia Sports fan, the company has suites in all of the Philly stadiums and regularly distribute tickets

    Cons

    Very little room for advancement. It is a very nepotistic company


  8. Helpful (1)

    "Above average workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tucson, AZ
    Current Employee - Customer Service in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Coventry First full-time (More than 5 years)

    Pros

    Great teamplayers. Spot awards. Great benefits and pto training constant so your in the loop

    Cons

    Not too much in raises. Hard to advance from starting position unless you hit it lucky or are well liked by someone same people picked over and over for employees of the month!

    Advice to Management

    All your employees have strong points in one area or another and they should be recognized for their efforts! Raises shouldn't be overlooked if an employee has contributed to your company


  9. Helpful (2)

    "Great Place to Start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Coventry First (More than 5 years)

    Pros

    This is a great company to start at after your college career. Great place to get your feet wet in the "real world". Wide variety of jobs from finance to contacts to sales.

    Cons

    There really isn't a ladder to climb. Any moves in the company will most likely be lateral with no bonus or raise. Company does not offer a lot of incentives to succeed and push yourself.

    Advice to Management

    Consider pushing out some of the management who are bored and tired of working there anyways. There are a lot of newer employees who have great ideas and the drive that is lacking in current management. The company would do a lot better with some fresh blood.


  10. Helpful (3)

    "No moral compass"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Coventry First full-time

    Pros

    pay was decent and bonus were outstanding. Office is clean and nicely decorated.

    Cons

    It became obvious that the organization had low level morals within the first week I was employed there. Upper management dismisses employee concerns and acts in "grey areas".
    One particular member of upper management wouldn't even make eye contact with the employees, just would raise her hand in the air and would lower it when she was ready for you to speak.

    Between the treatment of employees and the industry that they try to spin as a service for those dying, instead of a service preying on the dying, it wasn't worth my peace of mind.

    Advice to Management

    Make sure you keep upper management out of the human resources area. Find a front person with more people skills. If you do have to have interaction with your employees, try to act kindly and interested.


  11. Helpful (2)

    "Management is no good!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Great benefits, good pay, raises, paid holidays, fmla

    Cons

    management play favorites, they don't help you grow with in the company, micro-manage, director doesn't know your name.

    Advice to Management

    Treat everyone fairly


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