CyberDefender Reviews | Glassdoor

CyberDefender Reviews

17 reviews

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2.1
Star Star Star Star Star
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CyberDefender Interim CEO & CFO Kevin Harris
Kevin Harris
10 Ratings

17 Employee Reviews

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  1. "Lots of Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CyberDefender full-time (More than 3 years)

    Pros

    Fantastic engineering, product and creative teams
    Interesting and dynamic market area
    Creative and imaginative products and features
    Good work environment
    Vice President of Engineering was great to work for

    Cons

    Constantly shifting priorities from the CEO made progress difficult
    IT services and systems were often mismanaged and lacking in organization and quality.

    Advice to Management

    Pick a direction and stick with it for a least a month so that progress can be made rather than changing every few days which paralyzes everything.
    Pay more attention to long-term goals and less on following every uptick or downtick of the metrics.


  2. "Excellent company to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Owner in Riverside, CA
    Former Employee - Business Owner in Riverside, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management is very understanding and flexible. They want their employees to better themselves, and work with you if you have school obligations. They have a dope break room with Foosball, a pool table, cable tv, and a basketball court. By far one of the best companies I have worked for.

    Cons

    I honestly don't remember an actual complaint. The company is definitely fair. As long as you are doing your job you will enjoy the company.

  3. Helpful (1)

    "They are out of business now"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Current Employee - Senior Software Engineer in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CyberDefender full-time (Less than a year)

    Pros

    Pay, challenging environment, interesting people. I liked our boss, the VP of development.

    Cons

    They closed us down and the company went bankrupt and was removed the stock exchange.

    Advice to Management

    Try something else. Management hired hundreds of people and then fired them all within a matter of a few months.


  4. "Sham of a company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CyberDefender full-time (More than a year)

    Pros

    A lot of cool people.

    Cons

    Poorly managed. Basically a scam to get money from computer illiterate people.


  5. "Failed Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Los Angeles, CA
    Former Employee - Senior Software Engineer in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CyberDefender full-time (More than a year)

    Pros

    No leadership, no company values, poor benefits.

    Cons

    No annual reviews and no salary increases, poor management, no interesting or challenging projects, dirty workplace, benefits that were granted on a hiring date (ex. 401K plan) were delayed for years for no reason. It's a challenge to obtain an equipment needed for work (i.e. new computers, a secondary display, or a memory card extension). Poor facilities, bad Internet connection, etc.


  6. "Do not work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Level II Tech in Los Angeles, CA
    Former Employee - Level II Tech in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CyberDefender full-time (More than 3 years)

    Pros

    Co-workers are awesome to work with!

    Cons

    Dirty workplace/workstation; C-level is out for themselves and do not know day to day operations at lower levels; there is no standard, there are groups and shifts but even within groups/shifts rules/procedures vary. Politics are high so if you know how to mingle and play the game, you can make it to a supervisor position; sales department straight up lie, software is fraud

    Advice to Management

    Go back to being a private company - you showed more care for employees and everything in general was a lot smoother then


  7. "Boom to bust with maximum fallout"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Lead in Los Angeles, CA
    Former Employee - Tech Support Lead in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CyberDefender full-time (More than a year)

    Pros

    The staff themselves were experienced and well managed. Everyone worked well within their department and with other departments.

    Cons

    The executive management segregated themselves from their staff to the point where there was no knowledge of the day-to-day operations. They focused on expensive advertising and using the incoming revenue for their own means.

    Advice to Management

    ...

  8. Helpful (1)

    "Great opportunity, poor C-level management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Los Angeles, CA
    Former Employee - Call Center in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CyberDefender full-time (More than a year)

    Pros

    great product and service that people really need (e.g. remote technical support on your PC)

    Cons

    nepotism; management doesn't listen to the people they've hired to be experts in their field; C-level WAY over their head and no public company experience

    Advice to Management

    listen and don't think you know all the answers yourselves...because you don't.


  9. "A learning experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There's a lot of smart people at the company, who work very hard. You will probably learn a lot working here.

    Cons

    Company might not be in business (at least in it's current form) much longer.

    Advice to Management

    Improvements in the software need to happen much more rapidly.


  10. "It was great at first, but then management change everything and took sales as a priority"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Los Angeles, CA
    Former Employee - Technical Support Representative in Los Angeles, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    some pro's included not working very hard when we get a case for simply installing their antivirus software on a machine.

    Cons

    Management and sales would often say that their tech support are Microsoft certified and that we could fix anything. Sales would also lie about anything to get a customer

    Advice to Management

    show tech support more respect then you show your sales agents.


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