Demandforce Reviews | Glassdoor

Demandforce Reviews

Updated March 7, 2017
221 reviews

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Full-time Part-time

3.3
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John Nebergall
19 Ratings

221 Employee Reviews

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Pros
  • The Team very much supports the Work Hard / Play Hard mentality (in 18 reviews)

  • Great work life balance, fun activities with the with the whole company, team outings, working hard playing harder (in 16 reviews)

Cons
More Pros and Cons

  1. "Positive and Engaging Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in El Segundo, CA
    Current Employee - Anonymous Employee in El Segundo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Demandforce full-time (Less than a year)

    Pros

    Awesome co-workers, great mission- help small businesses prosper, opportunities for professional growth, adjusting desks (you can sit or stand), emphasis on training, always something new to learn, management that is truly invested and understands the challenges their employees face on a daily basis, respectful environment, casual dress, excellent work-life balance.

    Cons

    You won't get showered with perks but they do treat employees well. PTO could be better - I wish they would explore the option of increasing PTO with years at the company and a 401 k match would be ideal, but isn't currently happening.

    Advice to Management

    Keep doing what you are doing. You have created a great collaborative and healthy working environment here in LA. People are always willing to answer questions and help each other out and everyone wants to see DF succeed. I strongly recommend you re-vamp the PTO plan and add in a 401 K match.


  2. "FUntimes"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Demandforce full-time

    Pros

    Fast paced, good product, good times

    Cons

    management, low asp, bad reviews online


  3. "CSM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager
    Current Employee - Customer Success Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Company Environment, Hires Internally

    Cons

    Upper Management needs better structure


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  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in San Francisco, CA
    Former Employee - Technical Support in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Demandforce full-time (More than 3 years)

    Pros

    Super friendly people, great perks, room for growth

    Cons

    took a dive after the buy-out

    Advice to Management

    Do not over promise and under deliver...


  6. "Tier 1 Tech Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Tech Support Representative in San Francisco, CA
    Former Employee - Tier I Tech Support Representative in San Francisco, CA

    I worked at Demandforce full-time (Less than a year)

    Pros

    - the people were honestly, amazing. I felt close to everyone and excited to come to work each day. Very intelligent folks
    - minimal supervision and work flow was awesome
    - ability to learn different aspects of technology
    - good pay

    Cons

    - favoritism with management
    - disorganized. I would get different answers on how to initiate a problem. not all the t2 were on the same page
    - growth ability usually on the favoritism side.


  7. Helpful (2)

    "Sunk ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Demandforce full-time (Less than a year)

    Pros

    There's a few good people left, but that could be said of any company.

    Cons

    Incredibly outdated product - good luck trying to sell a product with no differentiators with dozens of competitors.

    Demolished company culture - no alcohol at events but that's okay because there are no events. Have fun trying to get to know your coworkers while you're making 70+ calls a day getting yelled at by every lead

    Sales trainers - you'll probably have a pretty awful experience.

    In my first month, virtually everyone who had been there for longer than 3 years left.

    The pay is brutal.

    Advice to Management

    Find another company to work for


  8. Helpful (4)

    "Penny pinchers with little respect for employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Demandforce full-time (More than 3 years)

    Pros

    Most of the people that work at Demandforce are very fun to work with. They try hard, despite managements best attempts, to make it a fun work environment.
    The location is hard to beat. Work / life balance is fair.

    Cons

    I started working at Demandforce while it was still owned by Intuit. The company had a great work culture, lots of energy, and plenty of perks. Employees worked hard because they enjoyed their jobs. Unfortunately, after Internet Brands took over, all of that disappeared over the subsequent months.

    New management no longer communicated their strategy to staff, most of the perks were revoked, and levels of trust fell apart.
    Managers stopped listening to the advice of their teams and began micro managing projects.
    They made absolutely no attempt to build good relationships, it was all business.
    There was very little attention given to career development.
    On top of that, it became clear that they wanted to get rid of San Francisco employees and backfill positions in their LA or Mexico offices.
    I have since heard that other companies have faced the same treatment after Internet Brands acquired them.

    Advice to Management

    Place more trust in your talented staff, they have a lot of good ideas. Try harder to build relationships with employees. Make the workplace a fun place to work and I'm sure you'll see good results.


  9. Helpful (2)

    "Good Luck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in El Segundo, CA
    Former Employee - Account Executive in El Segundo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Demandforce full-time (Less than a year)

    Pros

    Best part of the job is the people you work with. They all understand how ridiculous the job is. Paid holidays and you can wear whatever you want. Just be careful because if you have a certain look upper management will get you out the company and say it was performance related.

    Cons

    Management just sits in their office all day while you cold call. Sales trainers are separate and you may only meet with them once or twice a month depending on how bad the team is doing.

    Advice to Management

    Have your sales trainers train the managers so when your gone they have something of value to the team besides sitting in the office all day wondering why the team sucks. El Segundo office is a complete failure something needs to change.


  10. Helpful (5)

    "Sinking Ship with a Stingy Captain (IB)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Demandforce full-time (More than a year)

    Pros

    Hands down the people. As long as you have some decent social skills, you'll easily fit into one of the many clicks of people who work here.

    The pay is pretty solid (assuming you hit 90-100% consitently) - but ONLY if you were grandfathered in from Intuit. (IB now pays about 20-30% less to new people getting hired)

    The president of sales is probably one of the best leaders you will ever come across. He deeply cares about everyone's well being and genuinely wants everyone to suceed. Middle management, I can't say which much conviction.

    Cons

    Internet Brands (owner) is straight up cheap.. They banned alcohol and basically destroyed the "work hard, play hard" culture this company was founded on (even though I hate that phrase). Ok so you can't drink, big deal. But along with the alcohol went all of the exciting events, company get togethers (that in the golden era were amazing - thanks intuit) and overall excitement that once was felt in the office. Now you can join the call center of a cheap company who shoves all their employees down on one floor, with two bathroom stalls.Margins, margins, margins... They never even announced a holiday party.. First time I've ever heard that happen, even when DF was a start up 15 years ago.

    Advice to Management

    Stop being cheap... Value the people who do well and create a more exciting environment because you will CONTINUE to lose all of your best talent employees, and you'll be left with the ones who have no one to look up to when it comes to getting better.


  11. Helpful (3)

    "Awkward transitional period."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Demandforce full-time

    Pros

    Great set of people with a large sense of collaboration and team building. They really invest in your development as both a salesperson and an individual; especially within the training.

    Cons

    It's clear the parent company Internet Brands has their own agenda, with little to no regard of its current employees' well-being or desires. Mass lay-offs and a reduction in benefits is just the start, followed by the weakening of its unique corporate culture that so many of us clung tightly to. The product is lacking innovation and is struggling to maintain marketshare in a highly saturated market. It's been sad to see the downfall of a great company due to the ever-powerful desire to maintain profitability for its investors.

    Advice to Management

    Listen to your employees. There is clearly a gap between Demandforce and Internet Brands that requires nurturing if Demandforce is to remain successful.



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