Eduserv Reviews | Glassdoor

Eduserv Reviews

Updated March 14, 2017
15 reviews

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Full-time Part-time

4.1
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Stephen Butcher
6 Ratings

15 Employee Reviews

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  1. "A wonderful place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk Analyst in Bath, England (UK)
    Current Employee - Service Desk Analyst in Bath, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Eduserv full-time (Less than a year)

    Pros

    -36.5 hour week on most contracts
    -Good salary
    -Discounts on gym memberships
    -Opportunities to work with local charities
    -Huge training opportunities
    -Very friendly culture with a large emphasis on knowledge sharing

    Cons

    Difficult to comment on Cons as the new CEO is currently rolling out changes. Any Cons show a large improvement in comparison to 6 months ago

    Advice to Management

    Continue with training and development opportunities


  2. "Great and enjoyable start with promising future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bath, England (UK)
    Current Employee - Anonymous Employee in Bath, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Eduserv full-time (Less than a year)

    Pros

    - Competitive Salary and great benefits
    - Opportunity for flexible working and a great work/life balance
    - A well balanced macro-management style, which gives me empowerment and the ability to make the role my own.
    - Employee well being is taken seriously with many benefits to help.
    - Very good pension scheme.
    - Friendly and welcoming staff across the business.

    Cons

    - Work environment a little 'old fashioned'. The walls etc are whites and grey, which does not generate the most stimulating environment.

    Advice to Management

    The office space could do with a refresh. Maybe bring in some new colors, music and more interactive / informative screens and posters. Would help make the work place a little more engaging.


  3. "Great benefits but lacks purpose and identity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits one of the best pension schemes, 27 days holiday flexible working (subject to role and manager). Great people

    Cons

    OpenAthens part of the business is excellent and well run. The other parts of the business lack direction and leadership and are poorly managed. There are no clearly defined services and they are a long way behind the curve with regards to technology.

    People are often given roles but don't have the required skills and it becomes the blind leading the blind.

    Had a lot of potential but I have become further removed from the IT industry since joining.

    Advice to Management

    It's people that make a business a success, trust in those who you employ and listen to what they can offer.

    Look at the layers of Management, it's a small organisation and has too many managers.

    Don't allow the exec the power to bypass process to give their friends a job or buy technical solutions from people they know.

    Once you lose the trust and respect of your workforce it's an uphill battle.

    Listen to those who have left and provided feedback in their exit interview. That many people can't be wrong about what's happening.

    Eduserv Response

    Feb 8, 2017 – HR Advisor

    Thank you for your feedback, and for taking the time to provide a lengthy review. It's great to hear your comments and I hope i can answer most of them. OpenAthens is doing fantastically well as a ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Poor People Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eduserv full-time

    Pros

    Friendly Staff, Central Location in Bath, nice offices, reasonable facilities., CEO is leaving but taking a massive pay-out!

    Cons

    Pay is poor, training non existent, poor people skills in senior management, decision making not allowed unless its the CIO, company primarily run for the directors pay £100-100K PA plus final salary pension scheme, not really a charity as no charitable work undertaken apart from selling discounted software to universities,

    Advice to Management

    Decision making should be pushed down the organisation and not the exclusive right of the CIO, give credit where its due, run the business as a business not an exec plaything, invest in training the exec on how to run a business and invest in people skills training.

    Eduserv Response

    Feb 8, 2017 – HR Advisor

    Thank you for your review. We appreciate all feedback, good and bad, so that we can make Eduserv the best it can be. Jude joined Eduserv as CEO on 31 August 2016 and is working with staff and Exec to ... More


  6. "techy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Eduserv full-time

    Pros

    Good package as a whole.

    Cons

    The free fruit friday is always naff

    Advice to Management

    More frequent pay rises would be good

    Eduserv Response

    Feb 8, 2017 – HR Advisor

    Thank you for the feedback, the free fruit is delivered every fortnight and is a new initiative as part of the feedback to the Wellbeing Forum at Eduserv. We're also delivering heavily subsidised ... More


  7. "Poor Customer Managment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Eduserv full-time (More than 3 years)

    Pros

    Flexible working (Depending on manager, day of week, phase of moon)
    Reasonable HR team.
    New CEO looks to be pushing company in a better direction

    Cons

    Many layers of management (that all like to conflict each other)

    Poor customer focus, can lead to frustration when management deside to spend time looking for someone to blame, rather than focus on providing the best possible customer service (That could be done, there is just a lot of fake red tape)

    Under market pay scale
    Very rare pay rises

    Advice to Management

    Focus on the customers 1st. Then look at your employees; Try to retain them, (Look at work environment, pay, and leadership)

    Eduserv Response

    Feb 8, 2017 – HR Advisor

    Thanks for your review, we really appreciate the feedback. Flexible working is open to all staff at Eduserv, and widely encouraged across the business as we know what a difference it can make. In the ... More


  8. "Good employer with some downsides"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bath, England (UK)
    Former Employee - Anonymous Employee in Bath, England (UK)
    Recommends

    I worked at Eduserv full-time (More than 3 years)

    Pros

    Great place to work. Good culture between colleagues. Good non-salaried benefits. Nice offices in Bath.

    Cons

    Management culture confused, lacking direction. Sometimes a 'them and us' feel.

    Advice to Management

    Start listening to employee views.

    Eduserv Response

    Feb 8, 2017 – HR Advisor

    Thanks for your review, it's great to get your feedback. We are undergoing a current business transformation which started in January and will complete in a mid February. The direction Eduserv is ... More


  9. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bath, England (UK)
    Current Employee - Anonymous Employee in Bath, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Eduserv full-time (More than 3 years)

    Pros

    I really enjoy working at Eduserv, the majority of people are hardworking, there is a nice culture and there is a big focus on personal development. There is a new CEO who we're all very excited about.

    Cons

    There are a couple of employees (at managers level) who (in many peoples opinion), do nothing. These people are favoured by senior management so will always have a job, even if they are not the best people for the role. The roles chosen tend to be very vague on responsibilities so these individuals get away with doing next to nothing.

    Advice to Management

    Stop changing certain employees roles to do jobs they do not have the right experience for. Stop hiring people who are all from the same company - they have the same experience.


  10. "Great Caring company to be a Part of"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bath, England (UK)
    Current Employee - Anonymous Employee in Bath, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eduserv full-time

    Pros

    Very Positive towards employees and pushes each one to thrive. Very helpful with training, very friendly company.

    Cons

    Very self motivated drive company so might not be for all, this is due to the agile approach, how I believe this is a positive.

    Advice to Management

    To try and Break down the barriers between departments , however this is changing rapidly already.


  11. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Executive in Bath, England (UK)
    Current Employee - Inside Sales Executive in Bath, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A company on the up and growing very quickly! Very competitive pay + excellent benefits (holiday, pension scheme, travel card etc). Great working environment with very knowledgeable and passionate staff all working together, sharing skills as per the companies 'collaborative goal'. Not-for-profit ethos with no shareholders (the company is a charity) - this means they invest in new staff with extra training and development.

    Cons

    Perhaps more of a drive to work as a business rather than a charity is required.



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