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      AT&T

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      AT&T reviews

      Sales Support Representative - Sales Support Representative AT&T Employee Review

      4.0
      Feb 15, 2016
      Sales support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the employees are pretty easy to get along with. Sales team deals with a lot of high pressure.. I was a SSR (sales support representative) so I didn't have those stresses. I was treated very fairly by my managers and all staff. SSR position is fairly simple, you are sent to training and taught in depth how to perform all duties. I left due to personal reasons, but I had no issues with the company itself I just didn't see myself continuing a career in retail. Good benefits, ability to move up within the company is very realistic. Pay was decent, sales team is paid better due to their commission and added responsibilities. It was a fairly cut and dry job, I generally left and did not stress about the job on my off time. Flexible schedules available.

      Cons

      The "point system" as far as missing days can be viewed as a pro or con. They will not ask questions as to why you can't come in or guilt trip you for it, but the policy is very strict and once you are out of points, you are out. This is not a con, BUT be on time, after 5-10 minutes (if i remember correctly) you are issued 1/4 point, anything over 10 minutes is a half a point, etc... that might not be the correct scale though. Cons... retail in general. Customers can be very angry and demanding, however the management does do a good job at handling these issues. You have the chance to have a flexible schedule, BUT.. weekends are pretty much required, including sundays. This is not a 9-5 job.

      avatar
      AT&T Response
      9y
      Thank you for taking the time to provide your feedback. We appreciate you acknowledging the great pay and benefits we offer. You are right, retail is a very fast-paced part of our business, which is why it is so very important for each employee to be at work on time every day. We appreciate your efforts to be available and ready to serve our customers!

      Explore other reviews about AT&T

      5.0
      Jun 7, 2026
      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance Emphasizes more on using AI

      Cons

      No competitive environment and more politics

      5.0
      Sep 23, 2014
      Retail sales consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

      Cons

      The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

      319
      avatar
      AT&T Response
      11y
      We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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