Loved the people but the job at customer support was draining - Customer Care Specialist Agoda Employee Review

3.0
Oct 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Great concept. The service is in demand. Great people working for the company, at least across the European and Asian locations. Certain possibilities for career advancement.

Cons

Working weekly shifts at customer support in Budapest was rather draining and stressful. As a result there was a high turnover of staff. Micromanagement is common practice. New procedures were implemented on a regular basis, which required constant re-adjustment.

Explore other reviews about Agoda

5.0
Feb 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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