Allstate great benefits, if you can stand to watch a bunch of fools tell you what to do. - Customer Service Representative Allstate Employee Review

2.0
Sep 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Great benefits and the people you work with on your own level are awesome. Some of the managers are cool too.

Cons

Recognitions sucks, favoritism or the scare of favoritism has just taken away advantages from some individuals and put it on others, or at least until someone complains about them, then it will just go to another group of individuals. I guess they think if you do it until someone complains it isn't favoritism huh? The pay sucks, but the benefits keep us there. Plus management doesn't know what the hell they are doing.

Explore other reviews about Allstate

5.0
Jan 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I have no complaints about the company

3.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Cons

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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